Chromebook Troubleshooting

Click on the TOPIC below to help you troubleshoot:

Does your CHROMEBOOK go to BLACK SCREEN or LAG Video?

See below for details on how to FIX this issue!

Fix BLACK Screen or VIDEO Issues:

Video Playback BLACK SCREEN issues or VIDEO Lag

This FIX will alleviate those lag or loading issues as well as the black screen or pause when they try to fast forward, pause or rewind the video.

Is your CHROMEBOOK having LOADING ISSUES or GMAIL not working?

Are you having issues getting into programs on your Chromebook?

Is your Chromebook running SLOW?

TOP 4 Ways to FIX ISSUES with your CHROMEBOOK:

#1 - Sign OUT of your Chromebook

#2 - REMOVE User(s) from your Chromebook

#2 Continued - Sign Back IN to the Chromebook


REMOVE User(s) from your

<---------------------- Chromebook

#3 - Reset your Chromebook & Clear the Memory

Also, you can click all three of these keys together: Control + Shift + Backspace then start with #4 in the directions below.

Clearing CB Cache (1).pdf

#4 - UPDATE your CHROMEBOOK (check at least ONCE a WEEK)

CHECK for UPDATES - force install an update:

_Update Chromebook ALL (2).pdf

FINISH your UPDATE:

  1. When prompted, select RESTART to UPDATE

  2. Your Chromebook will restart and update automatically in the background.

CLICK BELOW to Learn More

Chromebook DISPLAY Issues

Fix BLACK Screen or VIDEO Issues:

Video Playback BLACK SCREEN issues or VIDEO Lag

This FIX will alleviate those lag or loading issues as well as the black screen or pause when they try to fast forward, pause or rewind the video.

Is your SCREEN too big?

Do you need a SCREEN MAGNIFIER?

Try the TIPS below and to the right:

WiFi Connectivity Issues / Website Loading Issues