Remote Learning Technology Support

Schoology Status Page

Check the Schoology Status Page to see if there is a Schoology issue before contacting the SCRIC Service Desk for support!

Using Schoology on a Laptop or Chromebook

First, please look for the Schoology icon in My Apps. If you do not have this icon, please access Schoology by going to www.schoology.com. If you are having difficulty logging into Schoology, please follow the directions here to clear your cache.

The following districts have Schoology Enterprise and should use the link to Schoology in My Apps:

Chenango Forks CSD
Chenango Valley CSD
Deposit CSD
Hancock CSD
Maine-Endwell CSD
Norwich CSD
Otselic Valley CSD
Sidney CSD
Stamford CSD
Union-Endicott CSD
Vestal CSD
Windsor CSD

Districts that Access Schoology from MyApps

Chenango Forks CSD
Chenango Valley CSD
Deposit CSD
Hancock CSD
Maine-Endwell CSD
Norwich CSD
Otselic Valley CSD
Sidney CSD
Stamford CSD
Union-Endicott CSD
Vestal CSD
Windsor CSD

Districts that Access Schoology from site

Binghamton

Using Schoology on an iPad, iPhone, or iPod

To access the Schoology app for your iPhone, iPad or iPod, please click here. When using the app version, users have periodically received error messages. If you experience this, please wait a short period of time and then try accessing the app again.

Common Schoology Problems & Solutions

Student cannot login to Schoology

Check if the student is logged into their Chromebook with their school account
Ensure that the student is using the My Apps portal to login to Schoology
Clear the cache and browsing history on the browser
If you are still unable to login, please contact the SCRIC Service Desk for support 766-3800

A feature keeps 'spinning' in Schoology

Clear the cache on the device
The issue may be with your local internet provider
The issue may be with the Schoology platform, and not an issue with your account

Student is denied access to teacher's Google assignment in Schoology

Student is logged into a different Google account within Schoology

SOLUTION: Click the options button, then account settings, and sign in with the student's school account

Student cannot see a course in the list

Click the courses button at the top, then see all courses
If the course the student needs is still not showing for the student, please contact the SCRIC Service Desk for support

Student or Teacher has no courses in Schoology

Please contact the SCRIC Service Desk 766-3800

Links won't open up in Schoology

Schoology tries to embed links with the application. If the link will not open when clicking it, double click the link or use the pop-out button next to the link to open the linked site in a new browser window.