FAQs

Use the links below to find the answers to the most commonly asked questions

I don't remember my school login

• Student accounts are firstname.lastname@district.org For example: (Amy.Smith@btboces.org)

• Your password at the beginning of the year is set by your district. You then need to reset it to something only known to you.

• You can change your password at any time in MyApps. Setting up Self service will let you retrieve your password if you’ve forgotten it. Click here for directions.

• If you have forgotten your password, call 766-3800.

I'm having trouble with my school issued laptop, chromebook or tablet

• If your device says it locked, make sure it is connected to your WiFi

• Your device will work best if you sign out of it and turn it off and the end of the day

• If more than one person uses a device, make sure you sign them off and sign yourself on using your district account

• Many problems can be fixed by “Clearing Cache” Here are instructions how to do this in different browsers

I'm having trouble accessing an online application (Schoology, Google Classroom, Edgenuity) or links in the class aren't working

• Many problems can be fixed by “Clearing Cache” Here are instructions how to do this in different browsers

• Sign in again from the beginning. Most assigned school applications (Google Classroom, Schoology, Edgenuity, eDoctrina) can be found in your single signon page

I need to send my teacher a scan or what's on my screen

This will be different depending on the device you are using.

• If using a Chromebook, click here for information about Chromebook shortcuts, including how to take a screenshot.

• If using a Windows device, Alt + PrtScn will work. You won't see anything happen, but it takes a picture of what is on your screen and you can paste it (Ctrl + V) into a document, email, etc.

• If using an iPad, click here to learn how to take a screenshot.

I am having trouble accessing the student or parent portal for my school

Home Access is controlled by your district. Please contact your main office or guidance counselor

For how to sign into SchoolTool Portal for the first time click here

I don't have a printer at home and need to write on a document and send it my teacher. What can I do?

Print the file choosing PDF for the printer, and email it to your teacher

What support does the Service Desk offer to students & parents?

The Service Desk is able to provide technical support to students & parents for their district issued devices. They are available by phone from 7:30-4:15 Monday through Friday. Any issue that is not a technical issue, we ask that you reach out to your child's teacher for assistance.

Having problems Signing in to seesaw

https://scric.service-now.com/kb_view.do?sysparm_article=KB0012721