Frequently Asked Questions
What if I do not have internet at home?
Please fill out the Branchburg Technology/Internet Ready Survey or reach out to your school office.
Where do I find my student's login credentials?
Student login credentials can be found in the Genesis Parent Portal on the summary page
What if I am having trouble with the district provided Chromebook
Please fill out the Technology Support Request Form to request help or schedule a drop off time.
If students are attending live they will be able to drop them off and pick a loaner while their Chromebook is being repaired
What if I am having trouble logging into ClassLink or Google?
Please fill out the Technology Support Request Form to describe the issue you are experiencing
I am fearful that our current internet system may not be able to support all of the devices that will be running simultaneously as we often lose internet access or have dead zones in the home. (To view answer, click on the dropdown arrow on the right)
Most home internet connections should provide adaquate bandwidth to handle video conferencing. You can run an internet speed test during streaming times to test your bandwidth. It may be helpful to run a speed test to see what your download and upload speeds are during 'slow usage periods', compared to what they might be when all students in the communitiy start streaming at the same time. Since most home internet connections are basically shared, the internet provider can sometimes be the source of the problem for many speed and connectivity issues.
As per Google....
Your network should have enough bandwidth for concurrent HD video meetings, plus additional bandwidth for other needs, such as live streaming. If there’s not enough bandwidth, Meet lowers the video definition to fit the network constraints. If the bandwidth is insufficient to transfer video, an audio-only mode is used.
Calculate minimum Meet bandwidth requirements
To calculate minimum bandwidth for participants and live streaming, multiply the average bandwidth per participant by the peak number of concurrent participants.
Bandwidth requirements per participant
The bandwidth used by Meet varies to provide the best experience on participants’ networks.
Average bandwidth per participant
Meeting type Outbound Inbound
HD Video 3.2 Mbps 1.8 Mbps
Audio only 12 Kbps 18 Kbps
Ideal bandwidth per participant
Meeting type Outbound Inbound
2-person HD video meetings 3.2 Mbps 2.6 Mbps
Group video meetings 3.2 Mbps 3.2 Mbps