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Check for updates before a big test!

You can check for installed updates before the next automatic update:

1. Click the status area, where your account picture appears.
2. Click the Hamburger icon > Help > About Google Chrome.
3. In the "About" window that appears, click Check for and apply updates. Your Chromebook will start to install any available updates.
4. After the updates are installed, click Restart to update.
5. Chrome updates are automatically deployed to your school Chromebook

Problems connecting to Wi-Fi

Connect your Chromebook to Wi-Fi

Step 1: Check if Wi-Fi is connected

1. Turn on your Chromebook.
2. Click the status area, where your account picture appears.
   • If your Chromebook is connected to a network, you'll see the "Wi-Fi on" icon . You don’t need to complete the next step.
   • If your Chromebook can’t connect, you'll see the "Wi-Fi off" icon . Turn on your Wi-Fi in the next step.

Step 2: Turn on Wi-Fi

If you see the Wi-Fi off icon , turn on your Wi-Fi:

1. Click the Wi-Fi off icon .
2. Click No network.
3. Click Turn Wi-Fi on or the Enable Wi-Fi icon .
4. Your Chromebook will automatically look for available networks and show them to you in a list.

Step 3: Pick a network and connect

After you turn on your Wi-Fi, your Chromebook will look for a network to connect to. Here are some ways you can connect your Chromebook to Wi-Fi:

Watch video about fixing Wi-Fi problems (2:44)

Fix Wi-Fi connectivity issues on your Chromebook

Watch this video to learn how to troubleshoot and fix Wi-Fi connectivity issues on your Chromebook.

Problems loading a page

Fix "Aw, Snap!" page crashes and other page loading errors

If you're getting the "Aw, Snap" error or another error code instead of a webpage, Chrome is having problems loading. You might also see the page loading slowly or not opening at all.

Try the fixes below.

Reload the page

Usually, you can reload the page to fix the error.

• Computer: At the top left, click Reload .
• Mobile device: At the top right, tap More Reload .

If that didn't work...

Step 1: Check your Internet connection

Make sure your device has a connection to network data or Wi-Fi.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading fully.

Clear your cache and cookies, then try reloading the page.

Step 3: ...

Problems with a webpage

This webpage is not available

This message means Google Chrome couldn't find and load the webpage you're trying to visit. To fix the problem, try the steps below.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

1. Check the web address (URL) in the address bar to make sure you're going to the right webpage.
2. If you are, try to open the same webpage on another computer connected to the same network.
3. If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

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