Ascender Parent Portal Troubleshoot

• Parents will use the same account information (User Name & Password) they used for txConnect.

• Supported Browsers: Firefox, Safari, Google Chrome

• Browsers Issues: Sensitive to browser settings

• Update browser to latest version

• Parent cannot see the menu (browser page zoom set to 75% or less)

• Alerts may be reset to OFF after the migration. Parents will need to go to Alerts > Set Alerts and verify the alerts are setup per their requirements.

• The email address associated with the Parent Portal account must also be entered on the student’s Contact tab for alerts to function (?); parent must verify their email address on the My Accounts page.

• Parent cannot verify email address……they need to check both their Junk and Spam folders for the verification message.

• If parent receives message “Something went wrong with your request”, they district must delete the account and have the parent register for a new account.

• New Account – email address is REQUIRED

• All students associated with the parent account must have the same email address on the Contacts tab in Registration.

• Mobile App does not work with ASCENDER Parent Portal.