Before Kayleigh's time with the City of Boston, she worked as a Continuous Improvement Specialist II for the City and County of Denver's Peak Academy team. She attended the University of Massachusetts Amherst where she received her Bachelor of Arts in Education Policy and Master of Public Policy and Administration. 

Kayleigh thoroughly enjoys implementing process improvement methodologies to improve organizational operations and capacity. She believes that by better defining processes, relationships, and results, there can be improvement in creating successful outcomes for organizational performance and functions. 

Millan is passionate about empowering city employees to initiate change in their work. By helping others begin by deeply understanding their why and purpose, she believes we can better contribute to our organization’s operational success. 

She believes in the power of cultivating a culture of continuous improvement to benefit both city employees and constituents.

Aida is driven by a passion for social impact and collaborative work. She has a diverse background in research and program coordination. Aida worked with Boston Area Research Initiative, Northeastern University & Prisoners Legal Services before joining DoIT, which cultivated her skills in project planning and community engagement. She is passionate about helping people get the resources and training they need to do their jobs well.