Troubleshooting
It is hard to work from home when your chromebook is not working! Try some of these Tips and Tricks before contacting Mrs. Alam.
First things first...
Shut down your chomebook - this is not the same as shutting the lid. To shut down your chromebook, click on the time in the bottom left of the screen. Then select the power button. You should do this AT LEAST once a week!
Close some of your tabs. If you are not currently using a tab - CLOSE IT!
power button
Camera and Mic Issues
This video helps you look at your settings on your chromebook to make sure you did not block you mic and camera for the meet. You need to ALLOW Meets and other educational websites to access you mic and camera when asked. There should be camera in the website box on websites that use the camera. You can click on that camera as well to make sure you have allowed these settings.
Clearing Internet Cache and Cookies
Sometimes clearing your chromebook of information it has saved on the internet can make it run more efficiently. Follow the following steps:
Hit Ctrl + H
On the left, choose "Clear Browsing Data"
A new tab will pop up. Select to clear history, cache, and cookies. You are unable to delete the history since the device is property of Monongalia County Schools.
Choose the time range, "All Time" and "Clear Data"
Updating your Chromebook
While your Chromebook usually will update itself, sometimes you will need to force it to update when things are not working properly. To do that:
Be sure you are connected to the internet first.
Click on the clock in the lower right corner.
Select the Gear Settings icon.
On the left side, select About Chrome OS at the bottom.
Select Check for Updates. If it does need to update, this may take some time.
When finished, restart your Chromebook.
Perform a Hard Reset
Cycling a Chromebook through a hard reset with often solve many issues with your Chromebook, including freezing, keyboard and touchpad issues, sound and mic issues, and general glitches. To perform a hard reset:
Locate the Refresh key (above the 4) and the Power key (often on the upper right side of the keyboard).
Press Refresh and Power at the same time and hold them down for 5 seconds.
Release the buttons, and wait 10 seconds before powering the Chromebook back on.