The BPS Helpdesk will never ask for or need you to confirm your password. Be cautious of suspicious emails.

ClassLink

How do I access ClassLink?

• Open a web browser to https://launchpad.classlink.com/billerica.

• Click on the blue "Sign in with Google" button.

• Be sure to log in with username@billericak12.com email address and the password.

• The password is typically the child's student ID/school ID number. Your child uses this number on a regular basis when using Chromebooks in school. They might know it by heart. Please have them try it.

• Please see below if you or your child does not know this number.

I do not know my child's Student ID/School Number. How can I get it?

• If you do not know your child's student ID/school ID, it is available on the Aspen Parent Portal (https://ma-billerica.myfollett.com).

• You can find the school ID number by going to the Family tab (it will be listed under LASID or Local Identifier depending if you are viewing the mobile site or desktop site).

• If you do not know your Aspen login information, please e-mail portalhelp@billericak12.com.

Error message: "Your account is not connected with any ClassLink account"

This error message indicates that someone else is logged into their personal Gmail account on the computer and the Classlink website is getting confused on which account to use. In that case, open a "private browsing" tab or window and try again. Below are links on how to do this using the different web browsers that are commonly available.

• Google Chrome: https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

• Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

• Safari on a Mac: In the Safari app on your Mac, choose File > New Private Window (https://support.apple.com/guide/safari/browse-in-private-ibrw1069/mac)