Embedded Files
Process Overview
Process Overview
Challenge and Opportunity
Campus IT teams often lack UX expertise.
IT projects can fall short in usability.
Response
Berkeley UX offers expertise and suggestions.
Project teams can adopt, modify or ignore suggestions.
Process Details
Process Details
1. Identify UX-Ready Projects
Find projects whose teams are ready for UX suggestions.
For each project, ask team which project aspects have usability challenges that the project team could act on.
Examples:
Navigation
Information architecture
Interaction patterns
Visual design
Mobile friendliness
2. Match UX resources to project needs
Based on scope, timeline, resources required, and availability.
3. Co-create assessment plan with project team
Ensure that the scope and issues match team needs
UX and project team work together to write any protocols, scripts, etc.
4. Carry out plan
If plan includes usability interviews, invite a project team member to each session.
5. Write findings and suggestions
6. Present to findings and suggestions at community event, e.g. Usability Workshop
Findings are presented in a community setting so that other teams can benefit from seeing other issues that other projects face.
Next Steps for Project Teams
Next Steps for Project Teams
Take a few minutes to identify which aspects of your project could benefit from UX suggestions. Also consider if those aspects are actionable and have reasonable timelines, dependencies, etc.; that is, which aspects are available to change via software development, revised user practices, enhanced documentation, etc. Also consider if the resources such as time, skills, permission, etc. exist to make those kinds of changes.
Once your team and project are ready to explore usability, engage with us through our intake form or office hours!
Intake Form
Intake Form
If your team is ready to get involved with the Berkeley UX Program team, fill out our intake form below.
Office Hours
Office Hours
If you would like to have a short, initial conversation about how your team can work with the Berkeley UX Program, sign up for an office hour session below.
Note: Berkeley UX is limited in the number of projects we can work with each year. We will accommodate as many as we can. Please contact user-experience@berkeley.edu if you have more questions.
Case Studies
Case Studies
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