TECHNOLOGY EMERGENCY OR ROUTINE EDUPHORIA HELPDESK WORK ORDER?

To help the Technology Team respond efficiently and effectively, please use the proper reporting method.

EMERGENCIES are to be reported by telephone Brian Reid at 979-865-7089, (7:00 a.m. until 4:30 p.m.)
NON-EMERGENCIES submitted through the Eduphoria Helpdesk Work Order System. Click here to login to your Class Link account and submit a HelpDesk ticket in Eduphoria.

The following examples are provided to help you correctly determine the course of action needed.

SMART HOME DEVICES

These devices can pose a safety and security risk to our network. They are NOT ALLOWED AND NOT SUPPORTED BY TECH (ie Alexa, Google Home, Nest, Ring, Smart Fragrance Devices) If you are unsure, please ask for clarification.

DOCUMENT CAMERA

The document camera is not working. EDUPHORIA HELPDESK

PRINTER

A district purchased classroom or office printer is not connecting and will not print. EDUPHORIA HELPDESK

OFFICE COPIER

The Sharp copiers in the office show Maintenance codes. CONTACT THE SCHOOL SECRETARY
A staff member is unable to send and/or print a job from the Office Copier. EDUPHORIA HELPDESK
A staff member needs a copy code. EDUPHORIA HELPDESK

PROJECTOR

The projector will not turn on or project an image. COMPLETE TROUBLESHOOTING TIPS

INTERACTIVE WHITEBOARD

The Interactive Whiteboard will not turn on or is not interactive. COMPLETE TROUBLESHOOTING TIPS.

PASSWORDS

Administrators with a student discipline issue related to device passwords. CALL
Staff or students need a GOOGLE password created or reset. EDUPHORIA HELPDESK TICKET
Staff or students need their EDUPHORIA AWARE password created or reset. COMPLETE TROUBLESHOOTING TIPS

CLASSLINK/CURRICULUM APPS

Staff or students cannot access ClassLink. EDUPHORIA HELPDESK
Staff or students do not have the correct apps. EDUPHORIA HELPDESK

WIFI

Staff or students lost access. CALL AND EDUPHORIA HELPDESK TICKET (documentation)

INTERNET FILTER

Staff or students need access to a particular site that seems to be blocked. EDUPHORIA HELPDESK TICKET
Staff needs a particular site blocked. CALL AND EDUPHORIA HELPDESK TICKET (documentation)

MAP NWEA

Students cannot take a test. CALL AND EDUPHORIA HELPDESK TICKET (documentation)
Student profile is missing or incorrect. CALL AND EDUPHORIA HELPDESK TICKET (documentation)
Student data is not available or is located in the wrong area. EDUPHORIA HELPDESK TICKET (documentation)

PHONE

Staff is unable to place a call or receive a call. EDUPHORIA HELPDESK TICKET
Staff needs information on the YeaLink phone features. EDUPHORIA HELPDESK TICKET

SOFTWARE

Staff needs software installed or is having issues with software. EDUPHORIA HELPDESK TICKET

DESKTOP/LAPTOP

The device needs to be updated. EDUPHORIA HELPDESK TICKET
The device is experiencing operational issues Check updates and follow prompts before putting in an EDUPHORIA HELPDESK TICKET
Inappropriate content is coming through the filter. CALL AND EDUPHORIA HELPDESK TICKET (documentation)

SOUND

Unable to hear sound from device. COMPLETE TROUBLESHOOTING TIPS

CHROMEBOOK/CHROMECARTS

General repair items. BISD CHROMEBOOK REPAIR FORM
Student disciplinary issues. CALL AND EDUPHORIA HELPDESK TICKET (documentation)
Devices need to be updated. EDUPHORIA HELPDESK TICKET
Chromecart will not charge. EDUPHORIA HELPDESK TICKET
Classlink/curriculum apps not responding. EDUPHORIA HELPDESK TICKET
Device needs to be disabled. CALL AND EDUPHORIA HELPDESK TICKET (documentation)

SECURITY CAMERAS

Unable to connect or view. EDUPHORIA HELPDESK TICKET

TV

Unable to connect or view. EDUPHORIA HELPDESK TICKET

If you have a question that is not included in this FAQ or need additional help, please submit a HelpDesk request here.

HELP DESK TICKET

Click here to login to your Class Link account and submit a HelpDesk ticket in Eduphoria.

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