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Students in grades 1-12 participate in a 1:1 Chromebook program. This initiative empowers students with a learning tool that opens doors to a world of educational resources and fosters digital literacy. This page is your one-stop shop to maximize a Chromebook's potential.
If you can't troubleshoot an issue on your own or your device is broken, please stop by the appropriate tech resource location depending on school attending.
Location for Tech Support
Location for Tech Support
McKelvie Intermediate School
Mrs. Cavanaugh - Outside of Tech Hub
Lurgio Middle School
Mrs. Mannley - Tech Corner in Back of Library
Bedford High School
Mr. Davis - Tech 222 Room
Common Technical Issues with Chromebooks
Common Technical Issues with Chromebooks
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CHROMEBOOK WON'T TURN ON
CHROMEBOOK WON'T TURN ON
At the same time, select the Esc button + Refresh button + Power buttons. If that does not turn on the Chromebook, repeat the process, but with the device plugged in.
At the same time, select the Esc button + Refresh button + Power buttons. If that does not turn on the Chromebook, repeat the process, but with the device plugged in.
MICROPHONE OR CAMERA NOT WORKING
MICROPHONE OR CAMERA NOT WORKING
You can adjust the microphone and camera access in a Chrome browser by clicking the three dots in the top right corner > Settings > search for Microphone > adjust website access.
You can adjust the microphone and camera access in a Chrome browser by clicking the three dots in the top right corner > Settings > search for Microphone > adjust website access.
KEYBOARD IS NOT WORKING
KEYBOARD IS NOT WORKING
Check your keyboard language
You can switch between keyboard languages by clicking the keyboard icon in the shelf, select the keyboard language code you want to switch to.
CHROMEBOOK IS NOT PRINTING
CHROMEBOOK IS NOT PRINTING
NEED SCREENSHOT WITH PAUSED JOBS
NEED SCREENSHOT WITH PAUSED JOBS
Chromebook must be signed in on school Google account. Clear the print queue and reboot your chromebook.
Chromebook must be signed in on school Google account. Clear the print queue and reboot your chromebook.
To clear the print queue on Chromebook, go to "Settings" → "Device" → "Print" → "Print jobs". Delete any jobs showing in the queue.
To clear the print queue on Chromebook, go to "Settings" → "Device" → "Print" → "Print jobs". Delete any jobs showing in the queue.
CHROMEBOOK IS VERY SLOW
CHROMEBOOK IS VERY SLOW
CLEARING CACHE AND COOKIES
CLEARING CACHE AND COOKIES
Try rebooting the Chromebook and if still running slow, clear the cookies and cache.
Best practice is to physically shut down your Chromebook after school on Friday to improve performance of the device (can immediately turn back on).
MOUSE CURSER IS LARGE
MOUSE CURSER IS LARGE
To change your cursor on Chromebook, go to "Settings" → "Accessibility" → "Manage accessibility features" → "Cursor and touchpad." Toggle off/on "Show large mouse cursor" to make it smaller/bigger.
To change your cursor on Chromebook, go to "Settings" → "Accessibility" → "Manage accessibility features" → "Cursor and touchpad." Toggle off/on "Show large mouse cursor" to make it smaller/bigger.
CHROMEBOOK IS SPEAKING
CHROMEBOOK IS SPEAKING
You have turned on ChromeVox. ChromeVox is an accessibility tool that will read text on a screen to the user. To turn off, select all at the same time Ctrl + Alt + z.
You have turned on ChromeVox. ChromeVox is an accessibility tool that will read text on a screen to the user. To turn off, select all at the same time Ctrl + Alt + z.
SOUND NOT WORKING
SOUND NOT WORKING
Try restarting the Chromebook and sound should re-activate. If the reboot does not solve the problem stop by the tech office.
ORBITNOTE NOT OPENING PDF'S
ORBITNOTE NOT OPENING PDF'S
Good to Know Chromebook Features
Good to Know Chromebook Features
HOW TO TAKE SCREENSHOT
HOW TO TAKE SCREENSHOT
FULL SCREENSHOT
FULL SCREENSHOT
Press Ctrl + Show windows keys at the same time. Then move cursor and click and drag until have the indicated area of screen you want a screenshot of.
Press Ctrl + Show windows keys at the same time. Then move cursor and click and drag until have the indicated area of screen you want a screenshot of.
SELECTED AREA SCREENSHOT
SELECTED AREA SCREENSHOT
Press Shift + Ctrl + Show windows keys at the same time. Then move cursor and click and drag until have the indicated area of screen you want a screenshot of.
Press Shift + Ctrl + Show windows keys at the same time. Then move cursor and click and drag until have the indicated area of screen you want a screenshot of.
PROJECTING CB TO PROJECTOR
PROJECTING CB TO PROJECTOR
Connect the Chromebook to the cable from the wall. In order to mirror your display (what is on your computer to show exactly what is on the projector hit the following keys at the same time: Control + Monitor button
Connect the Chromebook to the cable from the wall. In order to mirror your display (what is on your computer to show exactly what is on the projector hit the following keys at the same time: Control + Monitor button
CREATING TIMELAPSE VIDEO
CREATING TIMELAPSE VIDEO
Getting Content Submitted Online
Getting Content Submitted Online
DRIVE APP ON MOBILE PHONE
DRIVE APP ON MOBILE PHONE
RPReplay_Final1584628855.mp4Follow these steps (uses data):
Open up Google Drive
Find the folder that you want to put your photos in (so that you can find them at a later date)
Once in the desired folder, select the + button, followed by take a picture
Select the phone and choose upload
You then can go to your Google Drive on your Chromebook and find the file to put it where ever it needs to go.
CHROMEBOOK CAMERA INSIDE GOOGLE APPS
CHROMEBOOK CAMERA INSIDE GOOGLE APPS
Follow these steps if you are needing to insert written work into an existing Google Doc or Google Slide Presentation:
Choose Insert menu
Select Image
Select Camera
Position paper in front of camera
Take picture
Resize image
CHROMEBOOK CAMERA INSIDE GOOGLE CLASSROOM
CHROMEBOOK CAMERA INSIDE GOOGLE CLASSROOM
Follow these steps if you want to use the camera app on your Chromebook to take a picture/video:
Search for the camera app that is local to the Chromebook
Determine whether you are taking a photo or video
Then go to Google Classroom and find the assignment you need to submit this under
Select Add or Create button, followed by file
Search for the file under recent and upload. Select Turn in button when done
Printing at School
Printing at School
Written Instructions
Written Instructions
File print the file you are looking to be printed
Make sure BSDSecurePrint is select as the printer (if you don't see this as an option, stop by the tech office in your building to get this printer added on)
If you want the file printed double sided, select more settings and choose double sided
Walk up to printer and select 'Pin Code' button, followed by hitting the white bar
Type your 99# and log in
Select the SecurePrint Button and your files should immediately print
Select the log out button to sign out of your account so that the next user can print from the printer
Chromebook Not Printing?
Chromebook Not Printing?
First, restart your Chromebook as in most cases this should resolve the issue.
Second, verify that your Chromebook is signed in on school Google account - BSDSecurePrint will only work that way.
Signing into Google Account on Non-School Device
Signing into Google Account on Non-School Device
HOW TO ACCESS BSD GOOGLE ACCOUNT ON NON-SCHOOL CHROMEBOOK
HOW TO ACCESS BSD GOOGLE ACCOUNT ON NON-SCHOOL CHROMEBOOK
HOW TO ACCESS BSD GOOGLE ACCOUNT ON NON-SCHOOL DEVICE OTHER THAN CHROMEBOOK
HOW TO ACCESS BSD GOOGLE ACCOUNT ON NON-SCHOOL DEVICE OTHER THAN CHROMEBOOK
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