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Help Depots - Fall 2020
Help Depots - Fall 2020
The classroom teacher should be a student's first point of contact for technology issues, including the ones listed below:
The classroom teacher should be a student's first point of contact for technology issues, including the ones listed below:
Trouble logging into computer, ClassLink Launchpad, or learning platform (Seesaw, Google Classroom, VirtualSC, etc.)
Directions for utilizing learning platforms or programs (Zoom, BrainPop Jr., Gizmos, etc.)
Basic Hardware Troubleshooting, such as:
Switching Cameras in Zoom
Allowing Access to Microphone
Installing Apps & Software
Trouble Turning On Device
Before putting in a ticket or sending students to a help depot, please use your existing knowledge or look through the Tutorials and Tech Support tabs on our Technology Support for Students and Families website. Many of the listed problems can be resolved by the student without further assistance needed. For example, the iPad Troubleshooting and HP Tablet Troubleshooting Pages (located under the Tech Support Tab) contain known solutions for most of the problems listed above. The Tutorials tab features detailed directions for accessing/using specific programs, including Zoom & Seesaw.If you are unable to resolve your student's issue, please see the document below for how to proceed:
Family Tech Support Website
Family Tech Support Website
Click here to view our family tech support website. You are welcome to use links from this site to send to students and families to assist with tech-related tasks. To copy the link to a specific item, you may need to click the pop out arrow for the Doc, Slides or PDF found on the site. Once the document is open, click share or the 3 dots to get the option to share or simply copy the url from the address bar. Another option is to use the directions below to more quickly copy the link.
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