Making intentional and well-informed decisions in the era of agentic AI

We aim to challenge, inspire, and equip professionals working at the intersection of IT Asset Management and IT Service Management

In an era defined by complexity, compliance pressures, and the current AI revolution, this event provides a crucial space to reflect on how we ensure our people and agents make intentional, well-informed decisions that drive the continued success and sustainability of our IT environments.

"Design" is more than aesthetics, it’s about purpose, structure, and strategic clarity. And in asset management and service management, decisions made by design can make the difference between reactive operations and resilient, value-generating ecosystems.

Whether you’re focused on seamless service delivery, governing software usage, managing cloud costs, or handling supplier risks, the principles of design-thinking: clarity, coherence, adaptability, are essential to getting it right.

You’ll hear from professionals who have tackled thorny issues like audit defence, FinOps for AI and cloud, achieving AI-ready data, CMDBs and contracts, and leveraging automation to maintain robust and agile platforms and products.

You’ll gain insight into how governance, risk, and compliance can be humanised and harmonised with operational workflows.

And above all, you’ll have the chance to question, learn, and connect.

Whether you're a strategic leader, a technical implementer, or an emerging practitioner, Decisions by Design is your opportunity to pause and reframe the way you manage and deliver IT. Because better decisions - by design - lead to better outcomes, for your teams, your business, and your customers.