BCS SM-ITAM Annual Conference
AI-pocalypse
Surviving and thriving in the age of intelligent ITSM & ITAM
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Tuesday 17th October 2023
AI is changing the world around us... but how will it change IT Service Management and IT Asset Management?
Is AI changing our fundamental understanding of "service" or merely enhancing our ability to serve without changing the basic principles of ITSM & ITAM that have supported us for so long. Will AI make better decisions than humans to manage assets & services?
At what cost?
What do people think?
What does AI think?
Join us on the 17th October to explore the impact of AI on our two streams - Service Management and IT Asset Management. We have a full agenda of thought provoking presentations across both disciplines, plus plenty of time for networking.
Conference Details
Conference Details
Venue
Venue
Ground floor
25 Copthall Avenue
London, EC2R 7BP
Ph: 01793 417 417
Cost (incl. VAT)
Cost (incl. VAT)
BCS Member: £59.00
Non-Member: £99.00
Student: £10.00
Schedule
Schedule
8.30am - 7.00pm
The conference includes a light breakfast, lunch and networking supper as well as tea and coffee breaks
Opening keynote
Opening keynote
The future of work in the AI Era
The future of work in the AI Era
Ade Dickson is a visionary leader and a global technology strategist who has been driving digital transformation for over 30 years. As a CTO at Microsoft, he works with some of the most complex and diverse organisations across sectors and regions, helping them leverage the power of artificial intelligence and other disruptive technologies. Ade has a wealth of experience in launching and scaling innovative digital startups, as well as leading large-scale IT projects that deliver market-breaking solutions. He is an avid learner and a personal growth advocate, holding an EMBA, a Postgrad in Organisational Consulting, and regularly taking on charity challenges that push him beyond his comfort zone.
Ade is passionate about sharing his insights and expertise with the executive audience of the clients he works with, as well as the wider IT and digital community. He is honoured to present to the British Computer Society on the topic of Artificial Intelligence, which he believes is the key to unlocking human potential and creating a better future for everyone.
The future of work is changing faster than any point in history firstly due to the unprecedented impact of the COVID-19 pandemic which has been chronologically immediately superseded by the accelerated development of artificial intelligence (AI). We will discuss how AI is transforming work practices at different scales, from individuals to teams, organizations, and society. We will also examine ways how AI can enhance our understanding of general intelligence, create new model architectures with novel emergent abilities, ensure societal benefit through the advancement of AI, transform scientific discovery, and extend human capabilities. We will discuss how we can, as individuals and organisations, make sense of this rapid change, unlock new possibilities to build new understanding and skills to enrich our experiences and create a better future for everyone.
Closing keynote
Closing keynote
Claire, our closing keynote speaker, is a highly experienced IT service architect and vice-chair at the itSMF.
We are delighted to have Claire join us to discuss the importance of mental health and well-being in the workplace.
Over the years, Claire has seen people on very tough delivery programs suffer significantly with mental ill-health and the impact it has had on not just the person themselves, but also on others e.g., loved ones, families, friends, colleagues, etc.
Claire is passionate about the need for companies to move beyond 'talking the talk' to 'walking the walk' - moving beyond 'Employee Advice Programs' where people can be signposted to, to understanding the root cause of the issues and fixing them.
In her talk, Claire will discuss how companies can 'put their money where their mouth is' to grow leaders and build teams which are truly people-focused, which deliver results while supporting the thing that really matters - our mental health and well-being.
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