The IT Help Desk offers 24/7/365 response for the following emergencies:        

• If your site is completely without phone service on all phones at your site

• If your site is completely without Internet on all computers at your site

Call the Help Desk (617-371-3131) as soon as you learn of the emergency.  (Don’t submit a request through the IS Service Desk.)  If the emergency is outside Help Desk staffed hours, call the same number.   Listen to our voicemail greeting and follow the prompts to leave a message in our emergency voicemail system.  The IS on-call staff will be notified and will contact you within an hour of your message. This emergency response does not cover password resets or problems printing.