How do I get started? 

Use this form for some easy instructions, or click on a form on the Listing Launch page. You must be enrolled in autopay to use this service as well as be enrolled. An enrollment form will be emailed to you once the team receives the form.

How do I get the Broker Support Team site on my mobile device?

Click here for instructions. 

How much notice do I need to give to have an order fulfilled?

24-hour notice or the day before is preferred. We will do our best to accommodate short notice appointment requests. 

What happens if the client wants to see additional homes?

The fulfilling agent will contact the designated agent for direction. Another appointment will need to be requested if the client wants to see additional homes. 

Can I combine orders for different clients? 

No. Each service for a client will require a separate order. An appointment form will need to be completed for each additional order. 

What happens if the client has additional questions?

The fulfilling agent will contact you directly and relay any pertinent information. 

What happens if the Broker Support Team member can’t get access to the property? 

The appointment will be cancelled, and only 50% of the service cost will be charged to the designated agent. 

What happens if the client doesn’t show up for the appointment? 

The appointment will be cancelled, and the full service cost will be due to the fulfilling agent. 

What happens if the vendor doesn’t show up for the appointment? (Home inspector, Appraiser etc.)  

The appointment will be cancelled and the full service cost will be due to the fulfilling agent. 

What happens if the Broker Support Team member doesn’t show up for the appointment? 

Although it would be a rare occurrence, the fulfilling agent will be removed from the Broker Support Team immediately. The designated agent will not be charged for the order, and you will receive a $50 credit towards future services. 

How will I be charged for services? 

The fee will appear on your AR (agent receivable) statement. 

What happens if I have an AR (agent receivable) balance? 

Designated agents using the Broker Support Team service must be enrolled in the AR auto-pay feature. 

Are there any policies and procedures I would need to know? 

Yes, please click here to review them. 

For any additional questions, please contact teamondemand@bairdwarner.com

How do I qualify to become a fulfilling agent?

The following requirements are necessary to join the Broker Support Team as a fulfilling agent: licensed Realtor with Baird & Warner, graduate of BW Achieve, complete Broker Support Team training, sign and accept the Broker Support Team Terms of Service, and be recommended and endorsement by Designated Managing Broker. If you are interested and think you qualify, reach out to your manager today!

How do I get the Broker Support Team site on my mobile device?

Click here for instructions. 

What happens if I can’t make a scheduled appointment that I am committed to fulfill? 

If you have accepted an order and it is confirmed, you must submit cancellation to the designated agent by 5 pm the previous day.

What happens if I don’t notify the designated agent and cancel my appointment out of the cancelation policy time frame?

You will be removed from the team and fined a $50 penalty fee. 

What happens if the client wants to see additional homes?

Contact the designated agent immediately for permission or next steps to show additional homes. It is the responsibility of the fulfilling agent to submit additional payment. 

What happens if the client is asking for advice?

Direct the client to contact their designated agent and provide feedback to the designated agent that their client has additional questions. 

What happens if I can’t get access to the property? (Example; Keys are missing from Sentrilock) 

The appointment will be cancelled, and 50% of the service cost will be refunded to the designated agent. 

What happens if the client doesn’t show up for the appointment? 

The appointment will be cancelled, and you will be paid the full amount for the service. 

How long should I wait for a client who’s running late? 

Allow for a 10 minute grace period and then call the client directly to see if they’re still planning to attend. 

What happens if the vendor doesn’t show up for the appointment? (Home inspector, Appraiser etc.)  

Immediately contact the designated agent. The appointment will be cancelled and you will be paid the full amount of the service. 

Operational-related questions are found in our training video resources located on Broker Support Team Training Site. 

For any additional questions, please contact teamondemand@bairdwarner.com 

Do Contract Care Specialists have access to agents' Dotloops?

Yes - the Contract Care Department has access to all Loops for all offices

Can Contract Care send documents out for signature?

Yes - Contract Care has access to Dotloop and can send out documents for signature, such as addendums, B&W Disclosures, Seller Disclosures and minor adjustments to contracts/missing initials

Does Contract Care coordinate commission statements and closing settlement statements?

Yes - Contract Care Department will coordinate with Title companies to have them overnighted to your office, picked up or put in the mail

Does Contract Care update the office on changes to the contract?

Yes - If a contract had a price adjustment or a closing date change we’ll inform your office

Can Contract Care order home warranties?

Yes - we always order these when we’re on the listing side, and if the agents prefer we can order when we’re on the buy side as well

Can Contract Care schedule final walk throughs or home inspections?

Yes - we can coordinate with buyers, sellers, agents, etc.

Can Contract Care adjust the status in the MLS for my listing?

No - Contract Care does not have access to make this change

Does Contract Care track down copies of earnest money checks?

Yes - especially when we’re on the buy side. Contract Care will get copies of both initial and balance of earnest money checks/wires and share will all parties on the deal

Will you communicate with buyers or sellers?

Yes - we will communicate directly with your clients per your direction

Do you communicate with the lender?

Yes - when we're on either the buy or sell side we will check in throughout the deal with the lenders on the loan application submitted, appraisal ordered, clear to close, etc.

Q: How will I pay for services?  

A: You will be charged monthly on your Agent Receivable. You must be enrolled in autopay to use this service. Click here to enroll in autopay. 

Q: How do I engage services? 

A: Fill out the Social Media Support order form to select the package you are interested in and the social media Team Lead will contact you to schedule your onboarding appointment. 

Q: How long do services go for? 

A: The social media Presence and Engagement packages are a minimum of 3 month commitment and you are billed at the beginning of each month. 

Q: How do I cancel social media services? 

A: To cancel social media services you must send written notice to the social media Team Lead by the 10th day of the month to cancel for the upcoming month. Cancellation can not be made during the active month. 

Q: When can I submit an order?

A: Hours of operation are Monday - Friday 8:30am-5pm but we accept orders at any time. If you contact us outside of business hours we will get back to you on the next business day. 

Q: Will I get to preview my social media content? 

A: Yes. The social media Team Lead will send you a link to preview your social media content for the month. 

Q: Can I add or change my content calendar? 

A: Changes and additions can be submitted on Tuesday and Friday to the Team Lead. We will do our best to accommodate last minute requests but 48 hour lead time is preferred. 

Q: Can I adjust my social media content? 

A: Yes. You have 5 days after reviewing your social media content to make changes. You can email those changes directly to your social media Team Lead. 

Q: How often do I meet with my social media Team Lead? 

A: Once a month for 15-30 minutes. 

Q: What happens if I miss an appointment? 

A: You will need to reschedule as soon as possible. If you don’t meet with the social media Team Lead then we will move forward with the content calendar without your approval. 

Q: How do I schedule my monthly consultation?

A: You can schedule right onto their calendar by clicking here or you can email them directly. 

Q: What happens if I have questions or concerns about my Social Media Support? 

A: Email your social media Team Lead and copy teamondemand@bairdwarner.com and your concern or questions will be addressed.

Q: How will I pay for services?  

A: You will be charged monthly on your Agent Receivable. 

Q: How much does it cost to hire an Instant Assistant? 

A: It is $30 an hour for Instant Assistant and we bill at 30 min increments. There is a one hour minimum required for all direct mail orders. 

Q: How do I engage services? 

A: Fill out the Instant Assistant Single Services and Custom Request order form or the  Instant Assistant Packaged Service order form. The Assistant Manager will call to review your order. Your order will then be assigned to one of the Instant Assistant team members. Your designated Instant Assist will respond with the next steps. 

Q: Will I work with the same Instant Assistant every time? 

A: We will do our best to pair you with the same Assistant, however, we do not guarantee that you will always work with the same person. 

Q: How much do I pay the Instant Assistant? 

A: There is a Menu of Services with rates based on the tasks.  Instant Assistant Menu of Services

Q: What happens if my task is not completed? 

A: Contact the dept. managers at teamondemand@bairdwarner.com and your concern will be addressed. 

Q: What are the hours of business for Instant Assistant?

A: Hours of Business are Monday - Friday 9AM - 5PM.

Q: How quickly can I expect my order to be completed?

A: The Instant Assistant will do their very best to complete all orders within 1 business day. If an agent orders Marketing Services materials that require custom edits, the turnaround time is 48 hours from the time of submission to Marketing Services. This could be delayed depending on the communication process and approval of work. 

Q: Will I get to choose my own template for Marketing Services orders? 

A: If you have a specific template you like to use please let the IA know otherwise they will choose one themselves based on the photos and order history in your account. 

Q: Can the Instant Assistant help with my social media posts?

A: No, but you are welcome to check out Balance’s Get Social service at Get Social website.

Q: Can I hire the Instant Assistant to conduct other tasks outside of Real Estate? 

A: No. The program is designed for real estate-related activities only. 

Q: Where is my Instant Assistant located? 

A: Instant Assistants work remotely and are located around the Chicagoland area. 

Q: What happens if I am not satisfied with the work performance? 

A: Contact the dept. managers at teamondemand@bairdwarner.com and your concern will be addressed. 

DIRECT MAIL FAQs

Q: How quickly will an Instant Assistant complete my Direct Mail request?

A: Instant Assistant services are typically completed within a 24 hours turnaround time during business hours. This could be delayed depending on the communication process and approval of work. 

Q: What size postcard is mailed?

A: Most postcards will be based on templates for Medium (5.5 x 8.5) postcards in Marketing Services. Small (4 x 6) postcards may be selected for Just Listed/Just Sold. EDDM postcards only offer one size (6.5 x 12).

Q: What type of postcards are included?

A: Marketing Services templates will be used. If you have a custom postcard we can use that as well. 

Q: What if I do not like the marketing services templates of postcards?

A: You can create a custom postcard for a fee of $100.

Q: Am I responsible for paying for the printing and postage? 

A: Yes, all printing and postage is a cost to the agent. The agent will be billed on the AR Statement. 

Q: May I provide my own mail list for postcard creation?

A: Yes, if you have a specific custom mail list you would like to use, the IA can use it. You may email the excel spreadsheet of addresses to your IA. They will format them and upload to Marketing Services and save to your mail list profile. 

Q: How do I get a mailing list in an area?

A: The IA can purchase a mail list via Marketing Services Leads Please. The addresses are based on a radius surrounding the targeted area. Leads Please have a minimum purchase of 200 contacts for $10. Additional contacts are charged at $0.05/contact. 

Q: What if I do not have a mail list to use? Can a mail list be created?

A: Yes, a mail list can be created based on a radius around a specific mailing address. The mail list is purchased via Marketing Services Leads Please service. A minimum of 200 contacts for $10 is required. Additional contacts cost $0.05/contact. The agent will be billed via their AR statement for the mail list purchased. 

Q: How do I know when my postcards are mailed?

A: You will receive an order acknowledgment and completion email from your IA each time a mailing is processed. The email will reflect the total charge of the mailing. *First Class Postage is mailed within 3 - 7 business days, Third Class Postage is emailed within 5 - 15 business days.

Geofarm Mail Services FAQs

Q: What size postcard is mailed each month?

A: There is a specific size EDDM needs to follow 6.5 x 12. You will meet with your IA to determine the EDDM method of your choice.

Q: Am I responsible for paying for the printing and postal route? 

A: Yes, all printing and postage along with any delivery fees are a cost to the agent. The IA will charge these amounts to accounting. The agent will be billed on the AR Statement. 

Q: What type of postcards are included?

A: There are EDDM-specific templates available through Marketing Services.

Q: What if I do not like the marketing services options of postcards?

A: If you would like to design your own postcard, there is a $100 design fee option available to create a custom postcard. 

Q: May I provide my own mail list for a geofarm area?

A: Yes. You can provide the mailing list to the IA and they will process the order. A radius analysis is completed as part of the package and corresponding EDDM routes are purchased via Third-Party or USPS. If you have a specific mail list you would like to use, the IA would change this service to a custom audience mailing. No physical mailing addresses are used with an EDDM route.

Q: How do I know when my Geofarm Direct Mail Postcards will be mailed?

A: You will receive an order acknowledgment and completion email from your IA each time a mailing is processed. The email will reflect the total charge of the geofarm direct mail order. EDDM processing time from Marketing Services is 8 business days. Third-Party is 8-10 business days from the time of proof approval.

Q: Is there any guarantee of an ROI for the geofarm direct mail area?

A: No, there is not a guarantee of ROI.

Q: What fees are charged for the IA services each month?

A: You will be billed $30 per hour with one hour minimum and 30 min increments after that. Costs for purchasing the mail route, printing, and processing the order are additional costs to the agent. 

How do I get started? 

Use this form for some easy instructions, or click on a form on the Listing Launch page. You must be enrolled in autopay to use this service as well as be enrolled. An enrollment form will be emailed to you once the team receives the form.

How will I pay for services?  

You will be charged monthly on your Agent Receivable. You must be enrolled in autopay to use this service. Click here to enroll in autopay. 

How do I engage services? 

Fill out the Listing Launch order form with listing information and one of the team members will respond with the next steps. 

How much do I pay for the Listing Launch service? 

The service is a flat fee of $250 plus any additional marketing services ordered. 

Can I cancel my Listing Launch order?  

Yes. If the Listing Launch Specialist has not started any work, there will be no charge. If the Listing Launch Specialist has started the work you, will be charged 50% of the service cost. 

What happens if my property sells in the PLN? 

If the listing sells before becoming active, immediately contact your Listing Launch Specialist.

Can I hire the Listing Launch Specialist to conduct other tasks outside of Real Estate? 

The Listing Launch Specialists are certified to perform the Listing Launch package. However, Broker Support Team (licensed) and Instant Assistant (unlicensed) are available for you to use for additional real-estate related activities.

Will the Listing Launch Specialist work out of the office?

Similar to Contract Care, Listing Launch Specialists are virtual and will service an area of offices. 

 Who will hire and train the Listing Launch Specialist? 

The Broker Success Services dept. will hire, train, oversee and manage the Listing Launch team. 

What happens if I have questions or concerns about my Listing Launch? 

Email your Listing Launch Specialist and copy listinglaunch@bairdwarner.com, and your concern or questions will be addressed. 

How do I pay for MarketME services? 

You will be charged for any services ordered on your AR statement. You must be enrolled in autopay to use any of the Balance services. 

What is included in the custom marketing plan? 

A fully customized marketing plan designed by the Marketing Advisor. 

• Includes an initial consultation to determine business goals as well as a marketing audit

• Plans will include various different marketing categories dependent on business objectives and budget  

• The plans offer a month-by-month schedule of all marketing activities, and dates by which the tasks need to be completed

• Plans can either be implemented by the agent, or executed by an Instant Assistant ($) 

• If Geo Farm Analysis is selected, a mailing list and route number will be provided

Who will execute my custom marketing plan? 

If you don’t have an assistant you can hire an Instant Assistant at an hourly rate to execute your marketing plan. 

Where do the marketing consultations take place? 

The meetings with the Marketing Advisor will take place virtually via google meet. 

What is the cancelation policy? 

We request that you cancel with at least 4 hours notice prior to your scheduled appointment. If you are a now show for the appointment there will be a $25 fee. Please email stephanie.dancey@bairdwarner.com if you need to cancel. 

Q: How do I engage in Uniquely Branded services?

A: Place an order through the Balance website. 

Q: How much do the design services cost? 

A: We have carefully planned a Uniquely Branded | Menu of Services and Packages with design projects you can choose from.  

Q: Can I order more than 1 service at a time?

A: Yes.  Multiple services can be selected in the Uniquely Branded Order Request Form.

Q: Can I get a discount for ordering more than 1 service at the same time?

A: Discounts only apply if an agent is ordering the Essential Brand Package or the Premium Brand Package.

Q: How soon will I hear back once I place my order?

A:  The Marketing Advisor will reach out within 24 hours of receiving your order and review your order.   Our business hours are Monday-Friday from 9:00am-5:00pm.

Q: How will you determine my design needs? 

A: A design consultation will be scheduled with the Marketing Coordinator. They will gather the information about you and your design needs at this time. 

Q: What happens after the design consultation?

A: The Uniquely Branded Marketing Coordinator will design 3 initial concepts to present to the agent.

Q: How long will it take to complete the design of the 3 initial concepts?

A: The design process will vary depending on the service, but generally it will take between 1-3 business days to complete the 3 initial concepts.

Q: What if I don’t like the 3 concepts? 

A: There are two rounds of revisions included in the services. Anything beyond those 2 revisions will be billed at $40 an hour. 

Q: How long will it take to complete the requested revisions?

A: Depending on the scope of the revisions, it will take as little as 1 business day, and no longer than 2 business days  to complete the requested revisions.

Q: What if I want to cancel services? 

A:  If an agent cancels anytime after the design process has begun, they will be responsible for the cost of the total amount of hours that were spent on their project, at a rate of $40/hour.  The notice of cancellation must be put in writing and sent to Stephanie.Dancey@bairdwarner.com

Q: Once I approve a final design, what are the next steps?

The next steps will depend on the service provided: (there is no charge to upload design to Marketing Services or CRM system) 

Service

Next Steps

Logo Design

Final files will be provided to the agent by the Uniquely Branded Marketing Coordinator  in JPEG, PNG, and PDF formats

Postcard Template, Birthday/Holiday Greeting Cards, Home Anniversary Cards, Business Cards, Notecards, Property Brochure Template, Property Flyer Template, Print Ads, Social Media Post Template

Final files will be uploaded to the agent’s Marketing Services account by the Uniquely Branded Marketing Coordinator

The final files can also be provided to the agent if requested

Social Media Cover Photo

Final files will be provided to the agent by the Uniquely Branded Marketing Coordinator in JPEG and PNG formats

The final files can also be provided to the agent if requested

Email Signature

Final files will be provided to the agent by the Uniquely Branded Marketing Coordinator in JPEG and PNG formats.  The agent will also be provided with a step-by-step guide for how to upload their email signature in Gmail

Packages

Next Steps

Essential Brand Package

Final logo files will be provided to the agent by the Uniquely Branded Marketing Coordinator  in JPEG, PNG, and PDF formats, and all other pieces will be uploaded to the agent’s Marketing Services account

Premium Brand Package

Final logo files will be provided to the agent by the Uniquely Branded Marketing Coordinator  in JPEG, PNG, and PDF formats, and all other pieces will be uploaded to the agent’s Marketing Services account

Q: How do I pay for video production services? 

A: You will be charged for any services ordered on your AR statement. You must be enrolled in autopay to use any of the Balance services. 

Q: How long does the video shoot take? 

A: It depends on the type of video service. A typical shoot takes 30 min to an hour.  

Q: How do I prepare for the video shoot? 

A: Check out this helpful guide with tips on how to get camera ready. 

Q: Can I add on additional video services during the shoot appointment? 

A: Due to processes all video shoots must be planned and booked ahead of time. We cannot accommodate last minute additions to the video shoot. 

Q: What should I say during the video shoot? 

A: Be prepared with your topics ahead of time. The video producer will coach and guide you through the process. 

Q: What is included in the video service? 

A: A professional video producer will come out and shoot your video on site, music overlap if applicable, narration if applicable, full editing and quick turnaround time with the final product. 

Q: What if I’m late? 

A: If you are more than 15 minutes late the appointment will be canceled and you will be charged a $100 no show fee. 

Q: What is the cancellation policy? 

A: Cancellation for a scheduled shoot must be sent by midnight the day prior. If cancellation is sent the day of the scheduled shoot there will be a $100 cancellation fee. If you need to cancel or reschedule please notify the Video Producer as soon as possible. matt.feddermann@bairdwarner.com 

Q: What if I don’t show up for my scheduled shoot? 

A: No shows will result in a $100 penalty fee. 

Property Video FAQs:

Q: How far in advance do I need to schedule my listing video shoot? 

A: To get your preferred date, the more in advance you can schedule the better. 

Q: What if the aerial shots are unable to take place?  

A: Due to weather conditions or FAA regulations, the aerial portion of your service may not be able to take place. In this circumstance, you will not be charged for drone photos or you can reschedule the aerial portion of the shoot. 

Q: What is the turnaround time for property video shoots? 

A: 3 business days. 

Social Media Video FAQs:

Q: What is the turnaround time for social media videos? 

A: 5 business days. 

Q: What should I say during the video? 

A: Pick from our suggested video topics or come prepared with your own topics to talk about. You must prepare your talking points ahead of time.