Contacts and communication information

Emergency Contact Information and Phone Numbers for People Who Need to Reach YOU

In the case of an emergency, if your family and friends are having trouble reaching you, they call Augsburg's CGEE-Mexico Site Director Ann Lutterman-Aguilar on her U.S.-based voice-over-internet phone line as if she were in the USA: 301 560 4406. If that does not work, please have them call her on her cell phone at 011-52-777-215-6296 or call her via WhatsApp at +52-777-215-6296. If it is at night-time or early in the morning, they may need to dial twice in a row.

In the case of an emergency, your family and friends can also call the CGEE office in Minneapolis and leave a message with as much information as possible.  During office hours (8:00am – 4:30pm Central Standard Time).  After hours and on weekends, one of our Minneapolis staff members will monitor an emergency cell phone at 612-817-2830. 

One of our CGEE-Mexico staff is on call for emergencies 24/7.  During most weekdays, the International Resident Assistant (Ari Nicholson +52 777 199 5276) will be able to assist you with health issues that emerge, such as accompanying you to a doctor if you need to see one. 

The CGEE-Mexico staff and consultants take turns "being on call" in case of emergencies or health problems that on the International Resident Assistant's days off and during the nights and on the weekends and holidays. That way someone is always on-call, 24/7. Your schedule will always list at the top who is on call on any given day, but if you don’t reach that person, try Ann at +52 777 215 6296 or Antonio at +52 777 191 1876. These are WhatsApp numbers, so download the free app now if you haven't already done so. If the person does not answer immediately, please dial again at least two or three times to give them a chance to answer. 

When using WhatsApp (a great free app), you need list Mexican #s with +52 before the rest of the 10-digit number. (We strongly encourage you to download and start using WhatsApp, if you don't already, as we will make much use of it when you are in Mexico.)

For your convience, here are important emergency numbers. You will receive a card with these numbers upon your arrival in Cuernavaca.

CASA AUGSBURG:  J. H. Preciado # 314

("entre el puente dos mil e Iglesia de San Antón")

Colonia San Antón  62020

+ 52 777 -318-7799 y + 52 777 - 312-4245

Ann (or Ana/Anita): + 52 777 - 215-6296 cell/WhatsApp

301- 560-4406 US Line

Antonio:  + 52 777 - 191-1876 cell/WhatsApp

+ 52 777 - 318-6394 home

Ruti: +1 651-399-6943 cell/WhatsApp

Fatima: +52 777 555 0116 cell/WhatsApp

Violeta: +52 777 141 7898

Veladores/Night Watchmen (Diego & Mario, when on duty from 10pm-5am)

Diego: +52 777 534 9003

Mario: + 52 777 507 8136

*EMERGENCY IN CUERNAVACA:  911

HOSPITAL HENRI DUNANT:  + 52 777 - 322-2442 or 315- 3411, Rio Panuco #100,Col. Los Volcanes

*CRUZ ROJA/AMBULANCE: + 52 777 -  315-3555

RADIO TAXI MONARCA: + 52 777 -  321-2802

USA Phone Lines

MPLS. CGEE OFFICE: +1 612-330-1159

MPLS. EMERGENCY CELL: +1 612-817-2830

Many US cell phone companies offer options for international usage in Mexico, although some are very expensive. Make sure to check with your cell-phone provider about international usage and costs. If you have a cell phone that is not tied to a data plan (unlocked), you can also purchase a Mexican SIM card at many stores across the country. These SIM cards are pay-as-you-go, and can be topped off with more pesos at many small stores. There are also many options for purchasing inexpensive phones in Mexico. YOU MUST HAVE A DATA PLAN THAT WORKS WHILE ABROAD. We recommend you do your research ahead of time: Here is a great place to start.

Additionally, as you meet people and exchange phone numbers in Mexico, it is important to note that on US cell phones when calling Mexican numbers you MUST include the +52 Mexican country code before the local number. This is true even if you have a Mexican SIM card in a US telephone. We recommend including the +52 before each Mexican contact in your cell phone - often, Mexicans will not include it when they tell you their number. 

If questions arise as you plan for your program in Mexico, please refer to this list to find the appropriate person to address your concern!

Course Registration: CGEE Semester Staff: globaled@augsburg.edu.  The CGEE Semester Staff are the ONLY people who can register you for CGEE courses and help you add or drop any. While it is helpful to cc Ann Lutterman-Aguilar, you MUST write to CGEE to request adding, dropping, or changing course registration in any way. If you do not write to CGEE yourself, these changes will not be official and could cause lots of problems at the end of the semester. 

Independent Study: CGEE Semester Staff: globaled@augsburg.edu.

Information about courses in Mexico: Ann Lutterman-Aguilar

Fieldwork or Internship or Medical Observership Course: CGEE Semester Staff: globaled@augsburg.edu and cc Fatima Mendoza and Antonio Ortega at ortega@augsburg.edu

Not sure who to contact? Feel free to our staff in the Minneapolis office (globaled@augsburg.edu) or Ann Lutterman-Aguilar, and they will gladly direct you to the right person.

Once in Mexico:  Questions about potentially changing courses:  Ann Lutterman-Aguilar.  However, please note that the CGEE Staff are the ONLY people who can register you for CGEE courses. You MUST email globaled@augsburg.edu before the deadlines listed in this guide.  

Mailing Address in Cuernavaca

JH Preciado # 314

Colonia San Antón

Cuernavaca, Morelos

C.P. 62020 MEXICO

The Mexican postal service is often very slow. Allow up to three weeks for delivery of letters and small packages.  Warning: In many cases, packages do not arrive or are held up in Customs, so we caution you about having anything valuable sent through the mail!  If someone does decide to send you a package, we recommend that they send it in a large envelope rather than a box because boxes are almost always held up in customs (and end up costing you money to retrieve them), whereas envelopes tend to arrive without hassle.

Although reliable, Federal Express and United Parcel Service are expensive and must be given the street address:  J.H. Preciado #314, Colonia San Antón, 62020, Cuernavaca, Morelos, MEXICO and phone number (777) 312-3578, ext. 101.

It is also very important to know that the Mexican government charges an extremely high tax on most articles sent by mail from the United States according to the assumed value of the items. Hence, you may want to advise family and friends to take that into account when listing the price of any given package on the customs slip. Sometimes students have had to pay nearly half the cost of the birthday presents they have received in taxes! 

US Calls: Calls to and from the United States:  CGEE has a Vonage (VOI, or "Voice Over Internet") phone account through the Internet that allows us to make and receive unlimited calls as if we were in Minneapolis.  For family and friends from the Twin Cities, this is a local call. For everyone outside of the Twin Cities and within the United States, the call is a national long distance call.

Calls within Mexico: In addition to the Vonage phone system, we also maintain Mexican phone numbers for local calls within Mexico. Please note that if you are making a long distance call from within Mexico, you must do so from a pay phone. However, you may receive long-distance calls from within Mexico and internationally at the phones in Casa Augsburg. For calls to Mexico through the Mexican & Vonage phone lines, a recording will come on asking you for the correct extension; please use the extension numbers below.

Calls from the U.S. and Canada

CGEE Mexico Office Internet phone line: (612) 605-7230

• Ann Lutterman-Aguilar or Violeta Jaramillo, Office Manager: Ext. 101

• Fatima Mendoza, Instructor: Ext. 102

• Antonio Ortega, Instructor: Ext. 106

• Dining  area & first floor living room: Ext. 109 and 110

Mexican phone line from U.S:  011-52-777-318-7799 or 011-52-777-312-3578

The US Department of State has information on Absentee Voting Information for U.S. Citizens Abroad here. Please request your ballot before your arrival to ensure you can vote while abroad!