Chromebook Information

Here are some things you can try for common Chromebook issues

Written Directions with Screenshots Video Directions

• Camera not working

  • Camera not working written directions Camera not working video directions

• Chromebook is running really slowly

  • Clear cache & cookies written directions Clear cache & cookies video directions

  • Turn off or delete extensions written directions Turn off or delete extensions video directions

• Chromebook screen looks different (like maybe the colors are different, cursor is huge, screen is magnified, etc.)

  • Adjust accessibility settings written directions Adjust accessibility settings video directions

• Chromebook won't turn on

  • Chromebook won’t turn on written directions Chromebook won't turn on video directions

• Google drive or other ASD Google things are not showing

  • Getting to ASD Google Drive written directions Getting to ASD Google Drive video directions

• Keyboard not typing what you expect

  • Checking for U.S. Keyboard written directions Checking for U.S. Keyboard video directions

• Login Issues with your Chromebook

  • Login issues with Chromebook written directions U.S. Keyboard video directions

  • Password reset written directions Password Reset video directions

• Microphone/Sound/Volume issues

  • Microphone not working written directions Microphone not working video directions

  • Other steps to try

• Programs don’t seem to run

  • Update Chromebook OS written directions Update Chromebook OS video directions

  • Clear cache and cookies written directions Clear cache and cookies video directions

  • Remove or turn off unneeded extensions written directions Remove/turn off extensions video directions

  • Reset/wipe/powerwash your Chromebook written directions Reset/wipe/powerwash your Chromebook video

• YouTube not working

  • If your parent has not signed the Clear cache and cookies video directions

Technology Agreement Form, YouTube will not work Reset your Chromebook video directions

• • • Click here for directions to complete the form

    • FYI, there may be a delay in activation of your YouTube

depending on the soonest Department of Technology update

• Clear cache and cookies written directions

• Reset your Chromebook written directions

Hotspot Troubleshooting

Wifi Troubleshooting (text)

Wifi Troubleshooting (video)

ASD Chromebook Help Page