University of Maryland Global Campus Europe (UMGC Asia)                                                            

07/22 – 07/23

Senior Testing Military Education Coordinator

• • • Provide academic and administrative support services to prospects and students.

    • Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.

    • Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.

    • Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.

    • Distribute marketing, advertising, and mass media materials at assigned locations when permissible.

    • Create and maintain site specific outreach plan to attain university goals towards recruitment and retention.

    • Participate in UMGC staff meetings, professional development activities and training sessions as required.

    • Track and compile monthly statistics and provide reports as needed.

University of Maryland Global Campus Europe (UMGC Europe)                                               

09/20 – 07/22

Advanced Testing Military Education Coordinator

• Provide academic and administrative support services to prospects and students.

• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.

• Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.

• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.

• Distribute marketing, advertising, and mass media materials at assigned locations when permissible.

• Create and maintain site specific outreach plan to attain university goals towards recruitment and retention.

• Participate in UMGC staff meetings, professional development activities and training sessions as required.

• Track and compile monthly statistics and provide reports as needed.

• Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations.

• Worked as part of an internal task force on student success and retention.

Arizona State University Ed Plus, Tempe, AZ

Enrollment Coach                                                                                                                         

04/19 – 08/20

• Served as point of contact for more than 500+ prospective students through ASU’s Corporate partnerships.

• Maintained contact with prospective students; assisted with admission process, registration procedures.

• Responded to student questions and concerns in a timely manner.

• Worked collaboratively with academic units and services throughout the University to facilitate student support.

• Worked closely with managers to meet recruitment goals.

• Recommended and monitored compliance with department policies and procedures.

• Initiated and prepared administrative reports.

• Worked effectively in an environment subject to tight deadlines and potentially conflicting priorities.

• Clearly communicated with staff, students, and coworkers to perform essential functions.

• Assumed and coordinated other duties and projects as assigned or directed.

Southbridge International School Cambodia, Phnom Penh, Cambodia

Kindergarten Teacher                                                                                                                 

08/18 – 04/19

• Planned and organized a multi-age and bilingual kindergarten classroom and all corresponding activities.

• Developed, created and applied a multicultural developmentally appropriate curriculum that was in alignment with the International Primary Years Curriculum.

• Coordinated and collaborated with Khmer Program teachers to continuously improve the bilingual classroom.

• Supervised and managed teacher assistants and support staff.

• Coordinated parent/teacher conferences and parent education seminars.

• Planned and participated in staff and team development trainings.

• Developed and maintained all classroom communication materials.

Arizona State University Pat Tillman Veteran Center, Tempe, AZ                                    

Office Specialist Senior (School Certifying Official)                                                    

12/17 – 07/18

• Served as a university liaison between the student and the U.S. Department of Veterans Affairs.

• Served as a certifying official while using DARS, Salesforce, PeopleSoft, and VA-Once to process and transmit enrollment information for veteran students to the Veterans Affairs Regional Processing Office.

• Ensured that official reports were generated and maintained accurately.

• Supervised and trained federal VA work-study students.

• Utilized VA, office, and ASU policies, procedures, and FERPA guidelines in responding verbally or in writing to inquiries from students regarding their VA education benefits.

• Recommended, coordinated and implemented new or revised department policies and procedures affecting assigned functions; updated policy/procedure manual as needed.

• Cross-trained in diverse activities including areas such as customer service, e-mail, telephone, academic transactions, and data entry.

• Reported certifications for veterans utilizing Chapter 31 benefits.

• Supervised eight team members at the Pat Tillman Veteran Center while providing customer service to more than 5,000 veterans and dependents.

• Lead staff development and team trainings on proper office procedures.

• Processed over 6,500 veteran benefit requests per year through delegating work to the team, ensuring work tasks were completed correctly and on time.

Northern Arizona University Veteran Services, Flagstaff, AZ                                                                   
Customer Service Representative                                                                                               

08/17 – 12/17 

• Provided Customer Service to more than 1,000 veterans and their dependents.

• Prepared admissions documents to be processed for veterans and their dependents.

Mesa Community College Veteran Services, Mesa, AZ                        

Lead Internal Auditor                                                                                                                    

05/16 – 08/17

• Provided Customer Service to more than 1,000 veterans and their dependents.

• Oversaw and conducted internal audits for the department; tasked with managing over 1,000 case files.

• Prepared admissions documents to be processed for veterans and their dependents.

• Created and conducted staff development trainings for coworkers and fellow team members.

• Ensured veterans benefits were submitted to the Veterans Administration promptly and efficiently.