References

• (Charles et-al. 2002)

Charles, Lusthaus, et al. Organizational Assessment : A Framework for Improving Performance, International Development Research Centre, 2002. ProQuest Ebook Central, https://ebookcentral-proquest-com.ezproxy1.lib.asu.edu/lib/asulib-ebooks/detail.action?docID=267177.

• (Collins , 2006)

Collins, J. (2006). Good to Great® Diagnostic Tool [PDF]. Boulder, CO: THE GOOD TO GREAT PROJECT LLC.

• (LESAT V. 2.0: Facilitator’s Guide, 2012)

Massachusetts Institute of Technology. (2012, February). LAI Enterprise Self-Assessment Tool (LESAT) V. 2.0: Facilitator’s Guide. Retrieved from https://asu.instructure.com/courses/21473/files/4841595?module_item_id=1221758

• (Perkins, Nightingale, Valerdi, & Rifkin, 2010)

Perkins, L. N., Nightingale, D., Valerdi, R., & Rifkin, S. (2010). Organizational Assessment Models for Enterprise Transformation. INCOSE International Symposium.

• (The Shingo Prize for Operational Excellence, 2014)

Shingo Institute. (2014). The Shingo Prize for Operational Excellence. Retrieved from https://asu.instructure.com/courses/21473/files/4841596?module_item_id=1221759

• (Tibben-Lembke)

Tibben-Lembke, R. (Ed.). (n.d.). Malcolm Baldrige National Quality Award [Excerpted & Edited Presentation]. University of Nevada.