S3 Admin

Pupils who select to study Admin in S3 will be following Level 4 outcomes.

Following feedback from pupils in session 2022/23, we revamped the theory element to focus on a L4 National Progression Award in Customer Service. Successful completion of this will see a L4 qualification awarded on your SQA Certificate at the end of S4.

Pupils come to the Faculty for three periods per week, and will focus on IT skills and completing the L4 NPA.

Pupils who take this course can progress onto N4 or N5 Administration & IT in S4. Please use the button below to find out more about these courses:

Administration & IT

What's in the Couse?

Word Processing

The Word topic will see pupils gain an opportunity to enhance their IT skills, started in S1. Pupils will:

Create simple business documents (business letters, forms, itineraries, leaflets)
Create simple tables
Learn about common manuscript corrections

Communication Skills for Customer Service

This topic looks at the following areas:

The importance of being able to communicate with customers effectively
How to engage with a customer using a variety of communication skills
How to deal with a customer complaint

Spreadsheets

The Spreadsheet topic will see pupils gain an opportunity to enhance their IT skills, started in S1. Pupils will:

Format a Spreadsheet
Use simple formulae/functions (add, subtract, divide, multiply, sum, max, min, count)
Learn about complex formulae/functions (IF, linked cells, absolute cell referencing)
Understand how to create effective charts
Learn to print a Spreadsheet according to given specifications

Social Media for Customer Service

This topic looks at the following areas:

Different types of social media platforms that can be used to deliver customer service
Social media policies
Engaging with customers using social media

Databases

The Database topic will see pupils gain an opportunity to enhance their IT skills, started in S1. Pupils will:

Create and edit a Database
Design forms for data input
Run queries (search and sort)
Create reports that meet a brief
Learn how to print a Database file

Customer Service: Product & Service Requirements

This topic looks at the following areas:

The structure of an organisation and the roles within it
Products and/or services offered by an organisation
Benefits of good customer service

PowerPoint

The PowerPoint topic will see pupils gain an opportunity to enhance their IT skills, started in S1. Pupils will produce simple presentations by:

Inserting, editing and formatting text
Using different text formatting
Inserting graphics
Using animation and transition
Creating charts and tables
Applying different slide designs
Printing

Homework

As the S3 Admin course is largely IT based, homework will infrequent and focus primarily on Theory elements.

However, it may be appropriate to issue IT based homework. Pupils will need to ensure that they have access to desktop versions of the Microsoft Office application. If for any reason pupils do not have access to the required software, the Faculty can be used at lunchtime/after school to complete homework tasks.

Microsoft Office can be downloaded free of charge from Glow. Please click here to see a short video explaining how to do this.

Assessment

Pupils will be assessed throughout the year.

L4 NPA Customer Care - pupils will be assessed at appropeiate points throughout the year. As these are SQA assessments, you will only be given 2 chances to pass each outcome. Successfully passing all outcomes will see a L4 NPA awarded on your SQA Certificate at the end of S4.

IT assessment - pupils will have several IT assessments throughout the year. This could be a class task that will be marked to record progress, or a more formal assessment towards the end of a sub-topic.

S3 Admin Timeline

The S3 Admin course timeline is currently being updated. It will appear here when it is completed. For further information, please contact Mr McNiven.

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