This Departmental Operational Manual is to be used by all department staff members. It explains our department policies and procedures, rules, regulations, and standards of performance. 

The manual includes definitions of the operational function of each department section and the scope and duties of each team member.

By referring frequently to the manual, we can ensure that we maintain a consistently high standard of performance in our daily operations.

To be an effective tool, employees, department and division heads, and the general managers should constantly review the manual. All suggestions received from staff members on ways to improve the manual will be carefully considered and changes implemented upon approval.