Frequently Asked Questions

Q: How much does it cost to use an APS Chromebook?

A: It costs $0 to use an APS Chromebook because of the Digital Bridge Initiative. However, if a device is determined to have been intentionally damaged, you may be charged for the full price of the device. This decision is made at the discretion of the APS Information Technology Department.

Q: Can my child use their personal device instead of a Chromebook?

A: To properly connect to APS Wi-Fi, you must use an APS-issued Chromebook.

Q: What happens if my child's Chromebook is damaged?

A: Bring the device to the device technician as soon as possible. They will perform a Powerwash for software-related issues or submit a service request for hardware-related issues. With hardware issues, devices are usually assessed and returned within 1 month. Students will be issued a loaner device when applicable.

Q: What happens if my child's Chromebook is lost/stolen?

A: If the device is lost, it must be reported to an administrator, then the Instructional Technology Specialist. If the device is stolen, a formal police report must be filed and a copy must be emailed to an administrator and the Instructional Technology Specialist. In both cases, a "Certificate of Loss Form" will be submitted to the APS Information Technology Department on behalf of the student.

Q: My child's Chromebook won't turn on, do they need a new device?

A: In most cases, the Chromebook battery is in "sleep mode." To get the device working, try the instructions here.

Q: My child's Chromebook is running really slowly, do they need a new device?

A: If your device is running slowly, not connecting to the internet properly, is saying you need to enter "an old password," or isn't loading an application (ex. Amplify) properly, you should powerwash the device! Find out how to do that, here.

Q: Is there a way to limit or monitor my child on their device at home?

A: Yes, you should consider using the Securly Home Parent App or Family Link for Chromebooks.