Data : Support
The data team and our colleagues prepare articles, videos, and hold live training sessions for the applications and dashboards we build. Every school year we'll post our latest training links and presentations here.
Embedded Files
Apps
Apps
The Data team serves as system administrators for many of the applications we use every day, including Clever, DeansList, Grow, and PowerSchool. Below are a few of the apps you will likely need in your daily duties, along with links to our help guide libraries for each app.
Training materials
Training materials
Our conducts live trainings about our dashboards and systems as well as general tips for working with data. We'll post our latest trainings here.
How to contact us
How to contact us
Slack 💬
Slack 💬
When and why? Quick clarification or check in (e.g. not a ticket). Sharing resource/notes.
Expected response: First reply < 1 day. We will escalate to a ticket if follow up needed.
Best practices: Use group channels, not DMs.
Who and how to contact?
@ldesimon (Can help redirect to best channel)
Help Desk Ticket 📩
Help Desk Ticket 📩
When and why? Any questions / issues / feedback. Our entire team will see and collaborate on response.
Expected response: First reply < 1 day.
Solved as soon as possible within < 5 days.
Best practices: Check help guides first. Include context (screenshot, link to tool, reference specific student ID).
Who and how to contact?
data@kippteamandfamily.org
Text/Call 📲
Text/Call 📲
When and why? Unplanned emergency issue impacting school/team-wide.
Expected response: ASAP
Best practices: Confirm scope of issue (multiple users or locations experiencing a problem) and check #data_comms for known outages.
Who and how to contact?
Laszlo de Simon (Data Director) 301.728.9876
Report abuse