Embedded Files
The URL for NSD Family Tech Support: https://go.nsd.org/studenttechhelp or click the "Create a Help Ticket" button
Best Practices, FAQs, and Troubleshooting
Best Practices, FAQs, and Troubleshooting
Chromebook Best Practices
Chromebook Best Practices
Restart your Chromebook at least once a week. This ensures that you are running the latest OS and that security patches are updated.
Close out of any tabs that you aren’t using. Rather than keeping tabs open, use bookmarks if you need to access certain web pages frequently. Multiple open tabs reduces available CPU resources for your Chriomebook.
Turn off/disable or uninstall any extensions or apps that you don’t use: Chrome Apps and Extensions Help
Periodically clear the browser cache and cookies by pressing Ctrl+Shift+Backspace. Set the time range to "All Time", click the "Clear data" button.
Always use a case to transport your Chromebook.
Troubleshooting Tips
Troubleshooting Tips
If you experience issues using your NSD Chromebook, try the following:
Restart the Chromebook. If it won’t shut off, press and hold the Power button for about 5-10 seconds until it shuts off. Wait 10 seconds more. Press and release the power button to turn it back on.
Clear the browser cache and cookies: Ctrl+Shift+Backspace. Set time range to "All Time", click the "Clear data" button.
Confirm that the Chromebook successfully connects to a Wi-Fi network.
Check to make sure you are on the latest district supported version of Chrome OS (as of 10/2/26, version 150). Go to the URL chrome://os-settings/help in the Chrome browser to see which version of Chrome OS is on your Chromebook and update it if necessary.
Contact your teacher or your school's STS if you've tried troubleshooting, but your issue persists.
Clever & Schoology
Clever & Schoology
Clever is our District’s portal system. All students have an account in Clever to help them get connected to all the other systems the district uses to deliver digital content.
Parents will log in to Clever at https://family.nsd.org
In July of 2024, Clever discontinued the Family Portal.
Students will log in to Clever at https://my.nsd.org
A student's username is their student ID #. Their teacher or the school STS can help you verify their ID #.
Schoology is our district’s Learning Management System. It replaces systems that were used previously to distribute class assignments and learning materials, such as Google Classroom. All parents have access to an account in Schoology to monitor student progress, view course materials and assignments, and communicate with teachers. To log into Schoology, please go to this site for instructions: Schoology login instructions for parents
Students will log into Schoology by logging into Clever first (https://my.nsd.org), and then clicking on the Schoology tile.
Commonly Reported Issue
"I cannot see all of my children in Schoology":
This is likely due to incomplete or conflicting information in Synergy, our student information system. Please log into ParentVUE and review the information associated with your account to ensure that you can see all children and have all contact and educational rights to all of your students. If that information is correct, please contact your school’s main office to research further.
Zoom Best Practices
Zoom Best Practices
Use the Zoom icon at the bottom center of your screen, or through Clever.
Use "Speaker View" rather than "Gallery View." "Speaker View" uses less CPU than "Gallery View," so use "Speaker View" when possible.
Close other tabs and apps to reduce your CPU usage. Apps and browser tabs that are open on your Chromebook use CPU power. Close out of any tabs or apps that you are not using to help optimize your Zoom experience.
Avoid connecting multiple monitors or other peripherals. Unplug external monitors and/or other peripherals to minimize CPU load.
About Clever Badges
About Clever Badges
What is a Badge?
A Badge is a QR code that can be used in place of a student email address and password, and is uniquely made for each student. Holding a student’s Badge up to the device’s camera will automatically log the student in to the Clever Portal. Badges are given to K-2 students only. By the end of 2nd grade we migrate students to using their apps.nsd.org credentials. If you are using a device that does not have a camera, you can log in using your assigned NSD credentials.
How do I get my student’s Badge?
Clever discontinued the family portal in July 2024. To get a badge for your student, you may contact their teacher and one will be sent home with your student.
How do I use my Clever Badge to sign in to my Chromebook?
If you are using a district owned Chromebook*, the camera opens up by default for elementary students, your student will hold up the badge to the camera, and your student will automatically be signed in! To sign in with your student’s @apps.nsd.org account and password, just click "Enter Google Account info".
Cleaning NSD Technology
Cleaning NSD Technology
Including Chromebooks, MacBooks, and iPads
DO NOT use aerosol sprays, bleach, peroxide-based, ammonia-based, or abrasive cleaners. Avoid excessive wiping or submerging the device in cleaner. Never spray cleaners or other liquids directly onto computer keyboards or screens.
Basic Cleaning
Basic Cleaning
Recommended for fingerprints on screens!
Shut down the device and unplug all external power sources and cables.
Use microfiber cloths with an ammonia-free cleaner such as Windex Multi-Surface Vinegar.
Spray the cleaner on the cloth and use the damp cloth to clean the surface.
Ensure surfaces have completely air-dried before powering on the device or storing it.
Disinfecting
Disinfecting
Shut down the device and unplug all external power sources and cables.
Use only 70-75% alcohol wipes to gently wipe all surfaces of the device. This includes the screen, keyboard, trackpad, and exterior surfaces of the device.
Ensure surfaces have completely air-dried before powering on the device or storing it.
More resources:
More resources:
Home Wi-Fi Network Tips
Home Wi-Fi Network Tips
Place your Wi-Fi router in a central, unobstructed location in your home. This gives you a stronger signal and better speeds.
Objects can interfere with your Wi-Fi connectivity. Move items away from your router. Microwaves, baby monitors, and metal are especially bad for network signals.
Limit your family’s network usage while Zoom-ing. Fewer people concurrently using your home Wi-Fi network can help improve network performance. If multiple family members are video conferencing at the same time, this can negatively affect performance.
Check your download and upload speeds. Many internet service providers (ISPs) offer very fast download speeds, but slower upload speeds. Video conferencing, which uses upload AND download functions continuously, may lag or drop during heavy network usage. You can check your current download and upload speeds using various online tools (search for “speed test”). For gallery view and/or 720p HD video, Zoom recommends at least 1.5Mbps/1.5Mbps (up/down).
Check your modem. Check with your internet service provider to make sure that the modem you have supports the speeds you’ve signed up for.
The NSD Technology Department does not provide support for home networking equipment or services. Here is a link that has a list of support pages for popular network hardware vendors and internet service providers that may help you troubleshoot home network issues: http://go.nsd.org/wifihelp
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