• Follow these simple steps to complete and submit your request:
• Complete all required fields.
• Clearly describe your request or issue.
• Provide a valid email address to receive updates on your request.
• You can check the status of your request and manage feedback.

To add a comment to a request:

• You must have the Request ID number you submitted previously.

• You will receive an email with the added comment.

• Remember that the request is associated with the email address provided in the initial request.

• You can use the Request ID number to review the comments associated with the ticket.

• You must have the Request ID number you submitted previously.

• You can check the current status of your request.

• Remember that the request is associated with an email address provided in the initial request.

• If you don't remember your request ID number, you can check all your tickets associated with your email address.

• High: Requests are processed within 12 to 24 hours🔴
• Medium: Requests are processed within 24 to 72 hours🟡
• Low: Requests are processed based on resource availability🟢