Policies

GENERAL POLICIES

Client must provide secure access to the home, including key or alarm codes.
Pets must be up to date on vaccinations.
All medical and behavioral issues must be disclosed before service begins.
Emergency veterinary care will be sought if deemed necessary (See Forms).
Photos may be shared for updates and marketing with permission (See Forms).
At the end of my visit with your pet, an update will be sent to you including photo(s) and visit summary.

PAYMENT POLICY

Accepted payment methods: Cash, Check, Venmo, or Zelle
A detailed invoice will be sent to your email the Sunday AFTER completed services.
If paying with Cash or Check, please leave for pick up during completion of services.
If paying electronically (Venmo or Zelle): Payment is due within 7 days of invoice date.
Accounts with outstanding balances may be subject to suspension of services until payment is received.

Overnight care:

Overnight reservations for 5 or more consecutive nights require a 50% deposit at the time of booking unless otherwise specified
Deposits are nonrefundable.

CANCELLATION POLICY

In order to avoid a cancellation fee, please cancel according to the following timeframes:

DAILY WALKS/VISITS:

Notice is required 24-hours before the start of scheduled service
All cancellations made within 24-hours of the start of scheduled service will be charged the full rate.

PET SITTING (multiple consecutive visits that are not recurring weekly walks/visits):

Notice is required 3 days before the start of the scheduled service

HIGH VOLUME PERIODS: Easter Weekend, Thanksgiving week, Winter School Breaks (week of Christmas and New Years)

Notice required 7 days before the start of scheduled services.

OVERNIGHT CARE:

For stays of more than 1 night, notice is required at least 7 days before the start of the scheduled service.
For stays of more than 7 nights, notice is required at least 14 days before the start of the scheduled service.
Cancellations made before the applicable notice deadline will receive a full refund.
Late cancellations will be charged 50% of the service rate.
All cancellations made within 48 hours of the start of the scheduled service will be charged the full rate.

ALL VISITS: No refunds or invoice alterations will be issued for early returns, shortened stays, or change in plans after services have begun or on the day of being scheduled.

HOLIDAY POLICY

Holiday Surcharge Fee applies to the following holidays:

New Years Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve & Christmas Day

Holiday Surcharge Fee: +$10 per day visit, +$10 per overnight visit

OVERNIGHT CARE POLICY

Designed to provide your pets with companionship, supervision, and care in the comfort of their own home.

Service Hours: Overnight care includes an in-home stay from 7:00 PM to 7:00 AM. During this time, your pet will receive all standard care according to their personalized routine. This can include feeding, potty breaks, fresh water, medication administration (if requested), plenty of attention and affection, and up to 2 walks.

Booking Information:

Overnight care is available by advance reservation and is subject to availability.
A 50% deposit is required for bookings of five or more consecutive nights at time of booking (See PAYMENT POLICY)
Meet and Greets are required for booking any overnight stay (and are free of charge!)

Client Responsibilities:
Clients must provide:

Sufficient food, treats, and medications for the duration of the booking.
Clear care instructions and emergency contact information.
Safe access to the home and pet supplies.

Questions? Please reach out to clarify!

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