ITIL is the most widely accepted IT Service Management (ITSM) framework
It outlines industry best practices for managing IT services
It aligns with organizational needs and goals to deliver value
It allows for selection and adoption of processes/objectives as needed from its 5 core service stages
It is not a magic pill, rather its systematic and structured approach will help us manage risk, establish cost-effective practices, encourage standardization, and strengthen our customer service resulting in a stable IT environment
ITIL does not advocate for a particular technology. Instead, it helps set up a process that can be implemented using technology/technologies
Based on the current IT structure, management of IT services at All of Us and picking what we need from ITIL:
IT Strategy Map reflects where we are, where we want to be, and what we need from the ITIL to create an established IT Structure
IT Structure Implementation Roadmap outlines a timeline that helps us leverage the ITIL processes/objectives currently needed for us to achieve our goals
Emphasis is on the Service Transition, Service Operation and Continual Service Improvement stages of ITIL