Agent Arc – Privacy Policy
Introduction and Scope
This Privacy Policy (“Policy”) explains how Alphabloc Labs Ltd, a company incorporated in the British Virgin Islands and operating the Agent Arc platform (“Agent Arc, we, our, us”), collects, uses, discloses, and protects personal information in connection with the use of our website, application, APIs, and related services (collectively, the “Services”).
By using the Services, you agree to this Policy. If you do not agree, you must not use the Services.
Data Controller
The data controller responsible for your personal information is: Alphabloc Labs Ltd Email: info@agentarc.ai
If you interact with the Services from outside the BVI, Agent Arc remains the data controller for your information, and applicable data-protection laws may also grant you specific rights as described below.
Information We Collect
We collect limited information necessary to operate and improve our Services:
(a) Information you provide:
Account information (e.g., username, email address, optional profile data).
Communication data when you contact us for support.
(b) Automatically collected information:
Device identifiers, IP address, operating system, and browser type.
Usage data (time spent, features accessed, app performance metrics).
Cookies and similar tracking technologies (see Section 6).
(c) Integration data: If you connect a third-party exchange or wallet, we may store encrypted API connection metadata necessary to enable communication between your account and the Services. We do not collect or store private keys, passwords, or access to user funds.
How We Use Information
We use personal information to:
Provide, maintain, and improve the Services.
Authenticate access and ensure security.
Monitor system performance and detect errors.
Communicate updates, respond to inquiries, or send legal notices.
Conduct aggregated analytics to improve product design.
Comply with applicable laws, court orders, or regulatory obligations.
We do not sell personal data or use it to make individualized investment or credit decisions.
Legal Basis for Processing
Where applicable data protection laws (such as GDPR) apply, we rely on the following legal bases:
Performance of a contract: to provide Services you request.
Legitimate interests: to maintain security and functionality of our systems.
Consent: for optional cookies or marketing communications.
Legal obligation: where required by law or regulatory authority.
Cookies and Analytics
We use cookies and analytics technologies to:
maintain session integrity;
track aggregate usage; and
improve user experience.
You can disable non-essential cookies through your browser settings. Some functionality may not operate correctly if cookies are disabled.
Sharing and Disclosure
We do not sell or rent user data. We may share limited information with:
Service providers assisting with hosting, analytics, or customer support;
Affiliates within the Alphabloc group, including any Token Issuer affiliate, for operational and compliance purposes;
Regulators or law enforcement, if legally required; or
Professional advisers (e.g., auditors, lawyers) under confidentiality obligations.
All such third parties are bound by contractual and confidentiality obligations consistent with this Policy.
Cross-Border Transfers
Because our infrastructure and service providers may operate in multiple jurisdictions, your information may be transferred to and processed outside your country of residence. We take reasonable steps to ensure adequate safeguards, such as standard contractual clauses or equivalent mechanisms, for international data transfers.
Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure. You are responsible for safeguarding your device credentials, exchange API keys, and wallet access information.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal requirements. Aggregated, anonymized data may be retained indefinitely for analytical purposes.
Your Rights
Depending on your jurisdiction, you may have the right to:
access, correct, or delete your personal data;
restrict or object to its processing;
withdraw consent (where processing is based on consent); and
request data portability.
To exercise these rights, contact info@agentarc.ai . We may require verification before fulfilling any request.
Third-Party Links and Integrations
The Services may contain links or integrations with third-party websites or applications. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies separately.
Children’s Data
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact info@agentarc.ai for prompt removal.
Updates to this Policy
We may update this Policy periodically. Updates will be posted on the Agent Arc website with the date of last revision. Continued use of the Services constitutes acceptance of the updated Policy.
Contact Information
For questions or requests related to this Policy: Email: info@agentarc.ai
By using Agent Arc, you acknowledge that you have read and understood this Privacy Policy.