Avoid delaying turnaround times

Turnaround times are affected by the entire volume and quality of orders coming through.

To achieve ideal turnaround times, Partner Orthotists need to adhere to a few requirements:

• Sign off On Time: Provide us with sign-off within 24 hours from order submission. Avoid large or multiple amendments at sign off - this will delay Turnaround Time.

• Prescription or Order Amendments: Refrain from amending the prescription or order after scans are submitted.

• Scan Quality: Poor scan compliance slows down the process.

• AFO Volume: Large number of AFO orders in any one day/week will have an impact on Turn Around Times.

Provide timely and adequate feedback via our Admin Platform

Our feedback loop ensures that we are delivering a product that you and your clients are happy with, so your feedback is critical. Using the admin platform is the most efficient way to systematically achieve this.

• Please ensure all feedback pertaining to a client is provided via the admin portal, and lodged against the relevant order number.

• Photos are the best form of communicating what went wrong, so provide them wherever possible.

On-hold orders

• Orders/Scans can be kept on hold up to three months - please let us know via email at production@abilitymade.com.

• On hold orders will commence once the order is resubmitted on the platform. If you have already submitted the order, contact AbilityMade to take the order back to draft mode. Please ensure you review all information before resubmission.

• The limit to on-hold orders being placed in manufacture queue is 2 AFO’s per day.

• Turnaround time starts from the date order is taken off hold.

Adhere to product usage guidelines

• Post-print modifications: Our AFOs can be modified in a number of ways. Learn more and follow this guide for Post Print Modifications.

• Paint finishes: AFO adjustments using high temperatures will affect the paint finish. Please follow our Heating Instructions for Nylon11 and Painted Finish to ensure minimal compromise to your paint finish. * Note: New finishing techniques are being investigated to eliminate issues around heat adjustments.

Payment

AFO Invoicing

You will be invoiced individually for each order placed in the previous month. This will be sent in the first business week of each month. Payment terms are 14 calendar days from invoice date.

For example: If you ordered 20 AFO units in January 2021 you will receive an individual invoice for each order in the first business week of February.