Conflict Management
Please review the following article on how to deal with "difficult" people by Dr. Barbara Markway. In our roles as educators, we sometimes encounter situations where we feel that parents do not understand our position and therefore it becomes a challenge. Sometimes we encounter students who pose challenges to what we are trying to deliver. It is easy to ignore or to be defensive during these instances. Dr. Markway shares 20 strategies that we can adopt. Enjoy your reading.