Go to westerville.gofmx.com
Use the WESTERVILLE STAFF LOGIN button
If you are logged into the Google Chrome browser, FMX automatically uses your Google credentials to log you into the website. If you are not logged into the Chrome browser, enter your district Google credentials to complete the login process.
On the landing page, use the navigation panel on the left side of your screen to choose Technology Requests.
To submit a new request, click on the red + New Request button
Fill out the form accordingly. Fields with a * are required fields:
Request Type - choose the most appropriate selection from the drop down (please click here to see a description of what each Request Type is used for).
Request field - used to generate your ticket number. You can type your name, or just a few words about your ticket.
Building - Select your building from the list
Location - Select your location from the list. If your location is not listed, you can use the Other location at the bottom of the list. Please give your exact location in the Detailed Description box.
On behalf of - You will only need to fill this out if you are completing a ticket for someone else. FMX will use your Google credentials to automatically record your name on your ticket.
Asset number - If you are asked for an asset number (this requirement varies per Request Type), please provide the WCS Asset Tag number, device serial number, or whatever you can find that will help us identify your device.
Followers - if you would like to copy someone on the ticket, you can choose their name from the list.
Detailed description - please describe your issue with as much detail as possible to help us troubleshoot, diagnose and provide a solution. If you are getting any error messages, please provide exact wording (or upload a screenshot). If you can provide any information about what you were doing at the time the problem occurred, that is helpful too. (For example, if you are having a problem with your Mitel phone, provide the phone extension. If you need a projector lamp replaced, provide the projector model).
Please list available times - some issues are better resolved when class is not in session, in other cases, some issues require you to be present for troubleshooting. Please provide the best times for us to help resolve your issue.
Attachments - here you can upload any screenshots, documentation, etc that will help us understand, troubleshoot and resolve your issue.
In most cases, your assigned technician will communicate with you through the ticket. Please make sure your technology notifications are turned on so you can receive emails with the latest updates on your ticket.
To turn on notifications, log into FMX. Once you are logged in, your name and avatar will appear on the navigation bar on the left side of the screen. Click on your avatar to go to the settings page. Scroll to the bottom of the settings page under Email Preferences. Under My Technology Requests click the Add Notification link to add the various notifications listed in the drop down.
Please note!! Responding to the "no-reply" notification email does not respond to the ticket. Please log into FMX to respond within the actual ticket.
To view updates, log into FMX and click on Technology Requests. Any requests you have submitted or are following will appear on the landing page. You can also click on the red icon with a bell to view the latest notifications.
Passwords
Other personally identifiable information (account numbers, etc)
Please enter one ticket per issue
Please do not use a previous ticket to report a new issue
If you are unsure how to submit a ticket correctly, call the IT Secretary at x5782
Please take the time to answer any questions or respond to technician notes posed to you within the ticket so we can quickly resolve your issue.