Complaints Procedure

Caedraw Primary School is committed to dealing effectively with complaints. We aim to clarify any issues about which you are not sure. If possible we will put right any mistakes we have made and we will apologise. We aim to learn from mistakes and use that experience to improve what we do.

Most concerns can be settled quickly just by speaking

to the relevant person in school, without the need to use a formal procedure.

Stage A

If you have a concern, you can often resolve it quickly by talking to a teacher or Deputy Headteacher or Headteacher.

Stage B

In most cases, we would expect that your concern is resolved informally. If you feel that your initial concern has not been dealt with appropriately you should put your complaint in writing to the headteacher. 

Stage C

It is rare that a complaint will progress any further. However, if you still feel that your complaint has not been dealt with fairly, you should write, through the school’s address, to the chair of governors setting out your reasons for asking the Governing Body’s complaints committee to consider your complaint.