Accessibility Statement
The Tilian Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This accessibility statement applies to www.tilian.org.uk. We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Compliance status
School exemption
Schools and nurseries are partially exempt from the accessibility regulations except for the content people need in order to use their services, for example, a form that lets you outline school meal preferences
Partially exempt organisations would need to publish an accessibility statement on their website.
Non-compliant content
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the exemptions’ listed below.
We know some parts of this website are not fully accessible:
most older PDF documents are not fully accessible to screen reader software
embedded Google Maps are not accessible within the site
Alt text for Images: We endeavour to ensure that, where needed, we include alternative text for any images. If any images do not have a text alternative, so people using a screen reader cannot access the information, we will attempt to rectify this if notified.
Video: We endeavour to ensure that, where needed, we include frame titles, captioning and transcriptions for any videos. If any videos do not have a frame title, captions or transcriptions, so people using assistive technology cannot access the information, we will attempt to rectify this if notified.
Third-Party Content
While we aim to ensure all content on our website is accessible, some third-party materials or linked resources may not fully meet accessibility standards. We encourage you to contact us if you have difficulties accessing external content.
Preparation of this accessibility statement
This statement was prepared on 10 February 2025.
Feedback and contact information
If you encounter any accessibility barriers or have suggestions to improve your experience, please contact us:
Email: accessibility@tilian.org.uk
Phone: 01359 251378
Mailing Address: Tilian House, Bardwell, Suffolk. IP31 1AD
When reporting an issue, please include:
The webpage or feature you experienced difficulties with.
Your contact information (optional, if you would like a response).
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).