Embedded Files
CAUTION: If a non-BPS community member or business calls and indicates that they are receiving attendance or outreach calls intended for a student and would like to be opted out of the system, BPS staff should first determine which student has the wrong number connected to their record so that the school can contact the parent and update the record.
Directions for Determining Name of Student Connected to a Specific Number: log into BBConnect and navigate to to Message Center>Recipients>Contacts>choose phone as type and input the wrong number that is currently receiving the calls. Identify the connected student and notify the appropriate school personnel before proceeding with the opt out procedures below.
Voice Calls
Voice Calls
Opting out of Outreach Messages: Parents/guardians are given opt out instructions at the end of every Outreach Voice message. Note: Opting out of Voice messages only applies to Outreach messages; Parent/guardian will continue to receive Emergency and Attendance messages unless procedures below are followed.
Opt out of Emergency and Attendance Messages: This can be done by a Connect superuser through the portal. The superuser needs to pay attention to what they are choosing to opt users out of. Each choice of message type is listed and must be selected for the user to stop receiving that specific category of message. NOTE: If a Non-BPS community member or business is receiving calls, please follow the directions in the caution section above as the first step in processing the opt out.
-Directions for Opting out a number: Log into BBConnect and navigate to Admin>settings>manage opt-outs>input phone number to opt out and choose type of opt outs>provide the reason>Click Opt Out button to save.
Opt back in to Outreach, Attendance and Emergency Calls:
Opt in to Outreach: If parent opted self out of outreach calls, parent must Call 855-502-7867 from phone number opted out and follow the prompts to opt back in.
Opt in to Emergency or Attendance Calls: If administrator opted parent out of emergency and attendance calls, Connect superuser must delete the opt out in the BBConnect portal AND the parent must call 855-502-7867 from phone number opted out and follow the prompts to opt back in.
-Directions for Opting a Number Back in: Connect superuser logs into BBConnect and navigates to Admin>settings>manage opt-outs>select manage opt-outs tab, look for phone number, and delete the opt-out
Opting in a third number, such as a grandparent: If you add another phone number directly to the student's contact record in Connect, it will be overwritten by the nightly upload. However, since Brevard County has a MyConnect portal, the parent can register through the portal and add the grandmother's phone number to receive all phone calls. When a recipient registers with the MyConnect portal, they can add as many phone numbers as they would like. Information entered through the portal is also not overwritten by the nightly upload. Here is the link to the portal: https://bps.bbcportal.com/Entry
Text Messages
Text Messages
Opt out of Text Messages: Parents are given opt out instructions at the end of every Outreach Text message to opt out of receiving these.
Opt back in to Text Messages: To opt back into receiving text messages, the parent must send a text message to both of the following numbers: 53291 and 23177 with message content: SUBSCRIBE BCPS or START BCPS
Email
Email
Opt out of Email Messages: Parents can opt out of email messages by clicking the link in the email message.
Opt back in to Email Messages: To opt back into receiving email a Connect superuser must remove the contact info from the Opt Out manager. Be sure parent has requested this action. Navigate to Admin--> settings-->manage opt-outs-->click on manage opt-outs tab-->search for the email address-->click the trash can to remove the email address from the opt-out list.
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