Procedures for Critical Server Outages.
1. Who to contact
Jorge Moreno - 661-342-9849 Email jmoreno@paramountfarms.com
Dave Yenser - 661-474-7351 Email dyenser@paramountfarms.com
Steve Lam - 559-301-2549 Email slam@paramountfarms.com
Don Kloster - 661-632-6446 Email dkloster@paramountfarms.com
Philip Skeete - 949-464-7444 (call twice) Email support@xenigy.com
2. What steps can be taken by HMI Team
Log into Xen center and investigate logs, restart VM.
If problem persist then wait for direction from Phil. or Xenigy Team
3. Who and how to update Customers
Jorge, Steve, or Don email Dave B., Conan, Ryan B., Annu G., Paul hughes. With reason and action plan, and estimated time until restored services.
Procedures for Critical Network Outages.
1. Who to Contact
Earl Giffen - 559-696-7151 Email egiffen@paramountfarms.com
Don Kloster - 661-632-6446 Email dkloster@paramountfarms.com
Matt McCaleb - 661-448-3535 Email mmccaleb@paramountfarms.com
Philip Skeete - 949-464-7444 (call twice) Email support@xenigy.com
Steve Glendinning - steve@xenigy.com (After Hours)