Server Related Support:
· Full hardware warranty on servers
· Onsite replacement hardware (we stock spare servers and disks on-site).
· Initial server setup (we handle initial setup of new servers).
· 24hr remote monitoring (entire HMI network monitored remotely).
· Daily system checks.
· Daily managed backups (every morning we check backup logs).
· Weekly system patching (we manage the testing and delivery of system updates).
· Weekly disk maintenance (we run maintenance that purge HMI logs and clean the server disks).
· 3rd party application installation (we install wonderware and other apps on the servers).
· Dedicated support technicians.
· Onsite support included.
Storage Related Support:
· Full hardware warranty on storage (we fix or replace any failed hardware at no additional cost).
· Onsite replacement hardware (we stock spare disks on-site).
· Initial server setup (we handle initial setup of SAN arrays).
· 24hr remote monitoring (storage monitored remotely).
· Weekly system checks (we make sure nothing is run out of storage).
· Managed replication (we manage daily storage replication for disaster recovery).
· System upgrades (we handle all SAN version upgrades).
Switch/Network Related Support:
· Full hardware warranty on switches (through Curvature).
· Onsite replacement hardware (we stock spare switches on-site).
· Initial switch setup.
· 24hr remote monitoring (Network monitored remotely).
· Weekly switch log checks
· System upgrades (we handle all Switch IOS version upgrades).
System Monitoring:
· PRGT SNMP Monitoring
· All Server/Switch Email Alert System
· Syslog Server with Critical Alerts