Privacy Policy (Ivy Hut)

Last Updated: Sept 2nd, 2025

URL: https://sites.google.com/a/ivyhut.com/public/privacy

Who we are

Ivy Hut (“we,” “us,” “our”) provides residential property management and leasing services.

What we collect

• Contact info: name, phone, email, mailing address.
  
  

• Tenant & prospect info: unit preferences, service requests, communication history.
  
  

• Account & usage data: pages visited, forms submitted, device info, IP address.
  
  

• Messages: SMS/MMS content you send to or receive from our numbers.
  
  

• Payments: when applicable, we process payments via trusted processors; we do not store full card numbers.
  
  

How we use information

• Provide property management, maintenance coordination, and leasing services.
  
  

• Respond to inquiries and send service updates.
  
  

• Send SMS messages you requested or consented to receive (e.g., a link to listings, appointment confirmations).
  
  

• Improve our services, security, and compliance.
  
  

SMS program & consent

By texting our published numbers or opting in via our forms, you consent to receive SMS messages from Ivy Hut. Message frequency varies. Message & data rates may apply.

• Reply STOP to cancel.
  
  

• Reply HELP for help.
  
  

• We may send one additional message to confirm your opt-out.
  
  

Sharing information

We share data only as needed with:

• Service providers/Processors (e.g., property management systems, messaging platforms like Twilio, email, payment, and analytics providers).
  
  

• Legal/Compliance when required by law or to protect rights, safety, and property.
  
  We do not sell your personal information.
  
  

Cookies & tracking

We may use cookies or similar technologies to operate the site, remember preferences, and measure usage. You can control cookies via your browser settings.

Data retention & security

We retain data only as long as necessary for services and legal obligations. We use reasonable administrative, technical, and physical safeguards; no method is 100% secure.

Your choices

• Opt out of marketing texts at any time by replying STOP.
  
  

• Update or request deletion of your information (subject to legal/contractual limits) by contacting us.
  
  

Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Contact us

• Email: support@ivyhut.com
  
  

• Mail: Ivy Hut, P.O. Box 276, Redmond, WA
  
  

Changes to this policy

We may update this Policy; the “Last Updated” date will reflect the latest version.