Common Issues with HRPro PDF Reports and Fixes

Chinese characters in PDF reports from HRPro Web Client or EPortal display as rectangular boxes due to a missing or corrupted Arial Unicode MS font on the web server, which Stimulsoft Reports requires for rendering. This issue triggers errors like "Font 'Arial Unicode MS' does not support style 'Regular'" and "Exception in PdfFonts.GetFontMetrics... A generic error occurred in GDI+".

Symptoms

1. PDF reports show Chinese characters as boxes or tofu glyphs.

2. Font style support errors for Arial Unicode MS Regular.

3. ​GDI+ exceptions during PDF font metrics retrieval.

Root Cause

• The server lacks the Arial Unicode MS (ARIALUNI.TTF) font needed for CJK glyph rendering in the reports, common in ASP.NET setups without Microsoft Office. Corruption or installation issues prevent GDI+ access, affecting multilingual PDFs.

Solution Steps

• Locate arialuni.ttf in the fonts subfolder of HRPro WebClient or EPortal site directory.

• ​Right-click the file in Windows Explorer, select "Install for all users" to add it system-wide.

• Reboot the server to ensure IIS and reporting services reload the font.