2026-Q3: REVERSE A RETURNED/ FAILED PREPAYMENT

A new feature is added to enhance the payment functionality. It allows for an operator to reverse a prepayment that was accidentally failed or returned to customer.

NOTE: this operation is only possible if the Financial DB has not yet closed the period in which the given prepayment was returned. Once the period is locked, the operation can no longer be reversed.

Few other improvements that were made to make the process more user-friendly and less error prone:

• If a prepayment has already been Returned / Failed, and the Financial DB Lock is not set and the period can still be modified, the button is now called “Change Return Date” instead of “Return Prepayment”.

• If the Financial DB Lock is set, the relevant buttons are no longer displayed. This makes it clear to the user that no further action can be performed for that prepayment.

Useful link/s: 

https://sites.google.com/a/azotel.com/wiki/simpler-features/features-index-1/2018-3q-example

https://sites.google.com/a/azotel.com/wiki/2026-2q-crm-refund-unused-prepayment

https://sites.google.com/a/azotel.com/wiki/2025-2q-crm-refund-payment

https://sites.google.com/a/azotel.com/wiki/2020-4q-acc-refunding-a-prepayment

https://sites.google.com/a/azotel.com/wiki/financial-database-lock

Published Date: September 18, 2026

Engineer: PD

Document: AS

Operator: LEX

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