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A new feature has been added whereby a button has been added allowing the refund of a prepayment to be made.
Refund can be processed two ways in SIMPLer:
1) If no payment gateway is set - the refund will be in SIMPLer only as a correction on the customer account (fig.1a).
2) A payment gateway is set - the refund will be in SIMPLer AND funds will be transferred back to customer through the payment gateway API (fig.1b).
A few conditions will need to be met:
original transaction must have been made through the payment gateway. A button 'Refund via Authorize/ Go Cardless/ IPPay' will show
payment gateway need to support the refund option (in which case the button will appear)
To make use of this feature:
1. Go to the “Last 5 Prepayments” and click “E” on the prepayment you would like to refund
Wherever it is possible the "Refund via <PaymentGateway>" button will appear on the "Modify Prepayment" page.
Fig 1a: Refund Prepayment in SIMPLer only
Fig 1b: Refund Prepayment via “Payment Gateway”
It will act similarly to "Fail Prepayment" but it will also:
(1) refund money back via payment gateway API.
(2) It will appear as a refund
Fig 2: Refund Prepayment – Indicating a Refund
It will also display under Reports as a “prepayment refund”
Fig 3: Refund Prepayment- Report View
Published Date: 18-December-2020
Updated Date: 10-August-2022
Engineer: PD
Contact Azotel Support:
Need more help? Save time by creating a maintenance ticket to Azotel through your instance or email support@azotel.com.
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