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A new option is added to enhance the refund functionality. When there is money in the prepayment table the operator now has the flexibilty to:
Refund the full amount of the prepayment customer made (default)
Refund the remaining balance (after portion of the prepayment is applied to an outstanding invoice)
Refund any amount between 0.01 and the remaining amount - by editing the Refund Amount field
To make use of this feature:
1. From the prepayment table section find the amount to refund and select the E icon to edit the prepayment - Fig.1
Fig 1: Prepayment Table
2. Find the Refund Prepayment section - Fig.2
To refund the full amount, make sure the check box is selected.
To refund the remaining balance, uncheck the box. The balance will auto populate in the field - Fig.3
Refund a specific amount by unchecking the box and overwrite the field with an amount between 0.01 and the balance remaining.
Fig 2: Full Prepayment Refund (default)
3. Process the refund by selecting Refund Via AuthorizeNet_Echeck_token button
Note: Refund will only work if the payment gateway allows it
Fig 3: Partial Prepayment Refund
Published Date: June 2, 2026
Engineer: PD
Published By: AS
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