This report can be used to display and track payments that have been refunded to customers via the payment gateway.
This report was previously setup to only track refunds that were process the previous day. It's now been enhances to filter by 'Period', or to and From date, for better flexibility.
To make use of this feature:
1. Go to Tools > Reports, from the top menu bar and select 'Refunds' Report
Fig 1: Refunds Report - Tools > Reports
2. You then have the option to select the Period (Last day, Last 31 days or Last 366 day), or add specific From / To Date filters
3. You can Generate the report, export it to Excel, or email it to yourself
Fig 2: Generate Refund Report
Useful link/s:
https://sites.google.com/a/azotel.com/wiki/2020-4q-acc-refunding-a-prepayment
https://sites.google.com/a/azotel.com/wiki/2020-4q-acc-refund-an-invoice-with-a-future-date
https://sites.google.com/a/azotel.com/wiki/2021-2q-acc-adding-a-manual-refund
https://sites.google.com/a/azotel.com/wiki/2025-2q-crm-refund-payment
Published Date: 3 June 2025
Engineer: PD
Contact Azotel Support:
Need more help? Save time by creating a maintenance ticket to Azotel through your instance or email support@azotel.com.