Quality Fundamentals

H-E-B Manufacturing Academy of Excellence invites you to attend and participate in our Quality Assurance Fundamentals Course. This is a two-day course that will teach you the history of Quality Gurus such as Deming, Juran, Feigenbaum and Crosby, and the influence they had on quality systems.

Other teaching involves Basic Problem Solving, different types of continuous improvement tools such as, Pareto diagrams, Failure Mode Analysis (FMEA), Control Charts, and understanding Process Capability vs. Process Control. There will be class discussions as well as hands-on activities. You will leave with an understanding of Quality Assurance Concepts and Principles.

We hope that you will take advantage of this opportunity to improve the benefits of quality in profitability, employees, organization, customers, suppliers, and society. Come and join us.

Thank you,

HEB Academy Team

Course Agenda

I. Introduction

II. Benefits

III. Quality Assurance (QA) versus Quality Control (QC)

IV. Continuous Process Improvement

V. Lean Six Sigma (LSS)

VI. Foundational QA Principles

      • Normal Distribution

      • Standard Deviation

      • Variation

      • Process Capability

      • Input-Output-Working Model

      • Determining Product Specifications

      • Statistical Process Control (SPC)

      • Process Capability versus Statistical Process Control

      • Demonstration - Quincunx

      • QMS Documentation Levels & SQF Certification

      • Root Cause/Root Cause Analysis

      • Process Improvement Approaches/Barriers

      • PDCA/PDSA and DMAIC Improvement Models

      • GAP Analysis

      • Manufacturing Division - Evolution of Quality (EOQ)

      • Importance of Production Line: Change Over, Set-Up, Release, BOM's and Shift Hand Off/Line Visits

This course includes 10 hours of instruction and Activities that is split into 2 days. There will be an Exam at the end of the Course.


Snacks, Coffee, Lunch, and Course Materials are provided.

San Antonio Courses

Houston Courses

Payment Information

To mail in payments send a company check or money order for course registration. We accept company check, money orders or call in with credit card information. No personal checks of any kind will be accepted.

Make check or money order payable to:

H-E-B Manufacturing

Address the envelope to:

H-E-B Manufacturing

c/o Thomas Pritchard

SARSC- Admin Bldg. Suite 280

4710 N. Interstate Highway 35

San Antonio, Texas 78218

Phone: (210) 938-5441

Email: martin.nadine@heb.com

NOTE: Your spot in the course is subject to replacement with another participant if payment is not received 2 weeks prior to the first day of the course.* All cancellations must be made 2 weeks prior to class, no refunds will be made after this. You may reschedule at any time but only one reschedule is allowed.

*If registering for a course less than 2 weeks prior, payment will be due upon registration.