Kathleen Kern

M. Kathleen Kern is a librarian in Reference, Research and Government Information Services at the University of Illinois Library. Her publications include Virtual Reference Best Practices from ALA Editions and the “Accidental Technologist” column in Reference and User Services Quarterly, RUSA’s journal. She has a chapter on telephone reference forthcoming in Reference Reborn: Breathing New Life into Public Services Librarianship.

Slide presentation available below: