Stephen Francoeur

About

Stephen Francoeur is an information services librarian and assistant professor at Baruch College, City University of New York. Since 2004, he has been writing about news and trends in virtual reference service at his blog, Digital Reference.

Presentation Slides

• View online at Slideshare

Notable Links

Web Page Annotations

• Bounce
• Diigo
• WebNotes

Screenshots

• FireShot
• LightShot

Screencasts

• CaptureFox
  • My screencasts hosted on YouTube
• Jing
  • "Online Tutorials." Library Success: A Best Practices Wiki

Knowledgebases and FAQs

• Business FAQ at Lippincott Library, University of Pennsylvania
  • Halperin, Michael, Linda Eichler, and Delphine Khanna. "Just the FAQs, Ma'am: Sharing a Business Knowledge Database." Journal of Business & Finance Librarianship 12.1 (2006): 33-40. Print.
• Frequently Asked Questions at Ohio University Libraries
  • KBPublisher

Subject Guides

• LibGuides
  • Zotero LibGuide at Georgia State University Library

Mobile

• North Carolina State University Mobile Libraries site
• QR Code Generator

Integration of Tools

• Google Voice
• LibAnswers
  • FAQ+Answers at Goizueta Business Library at Emory University
• Libary H3lp
  • features list
• QuestionPoint and Mosio Text a Librarian

Reusing Interaction Artifacts

• Websites recommended by librarians in L-net
• Conversation Archive at L-net
• Reference Extract