Lambeth

25 June 2010

OK, Rebecca, but please can you co-operatively keep track of these? I shall be brief. My concerns are:

- I asked three times for nomination-papers (starting on 31 March) and never got them; the returning officer is now ignoring me as is the complaints-department
- Moran's are using Stannary Street as an extension of their yard and, as well as blocking the street for emergency-access, they're doing stuff on the footway and highway which breaches health and safety - a site-visit by officials and councillors one weekday morning is essential
- complaints that I have raised have been ignored or lost.

Best regards.

----- Original Message -----

From: Kemish,Rebecca

To: Paul Danon

Cc: Reed,Steve Cllr ; Hopkins,Jack Cllr

Sent: Thursday, June 24, 2010 11:59 AM

Subject: RE: RE:

Dear Mr Danon,

I am sorry but I can’t locate them on our complaint database

I understand this is frustrating and I apologise for this but In order for me to assist you, I will require a copy of the Complaints to take the matter forward.

Regards,

Rebecca Kemish

Subject Access Request and Complaint Officer

Corporate Complaints

Revenue's, Benefits and Customer Services

Finance & Resources Department

London Borough of Lambeth

Direct Tel: 020 7926 9694

Fax: 020 7926 0245

E-mail:rkemish@lambeth.gov.uk

Website: www.lambeth.gov.uk

Room 210

Lambeth Town Hall

Brixton Hill

London SW2 1RW

Lambeth Customer Service Mission Statement : "To exceed the expectations of all our customers, consistently delivering excellent and cost-effective public services."

Making a Difference

From: Paul Danon [mailto:paul@danon.co.uk]

Sent: 24 June 2010 11:48

To: Kemish,Rebecca

Cc: Reed,Steve Cllr; Hopkins,Jack Cllr

Subject: Re: RE:

Oh no. Not again. I must have explained these complaints at least four times each. Does your system have records? Sorry, but it's dispiriting. It's like no-one's listening. Best regards.

----- Original Message -----

From: Kemish,Rebecca

To: Paul Danon

Cc: Reed,Steve Cllr ; Hopkins,Jack Cllr

Sent: Thursday, June 24, 2010 11:41 AM

Subject: RE:

Dear Mr Danon,

I am sorry to hear you have had problems logging complaints.

Please can you forward me a copy of the complaints you have made, and I will ensure they are actioned and respond too in full with the up most of urgency

Thank you