Technical Support

If you see this message on a ChromeBook, please send an email to it@avon.k12.ct.us and let us know who is using the ChromeBook and the serial number (SN: xxxxxx) displayed at the top of the screen. We will reactivate the ChromeBook for you.

The username is your Windows user name, typically the first part of your email address up to (but not including) the @ symbol. The password is the one you use to log into a Windows computer.

When you send something to print from a ChromeBook, you may be asked for a username and password. You may skip this by clicking the "Sign in with Google" button and your print job will be sent.

When printing from Chrome, it shows the most recently used printers in the Destination drop down list. If the printer you are looking for is not shown, choose "See More..." from the list to view all available printers.

Please submit an IT ticket (link at the top of this page) and we will be happy to help you.

Students

Students may print to the "Student Printer" that is available on ChromeBooks and District Windows computers. Students are allocated a set number of pages that resets every school year. When this balance reaches zero, printing is no longer available. Please have a staff member contact IT to resolve the issue. All student printing prints in black & white and on both sides of the paper. Students may collect their documents at the copy machines at the TBS Library, AMS Library, and AHS Library. Students enter their APS Student ID number on the copier to access their stored documents. Documents that are not collected will be deleted after 5 days.

Staff

Staff may print to the "Staff Printer" that is available on ChromeBooks and District Windows computers. All staff printing prints in black & white. The user may select double-sided or single-sided using the options available in your software. Currently color printing is restricted to administrative staff. Staff may access the copier by entering their Windows username or presenting their key fob to the reader on the copier. Documents that are not collected will be deleted after 5 days.

Please visit the Remote Learning Resources for Teachers and Staff and check the Remote Learning FAQs.

The APS Community wireless is a basic Internet connection that is available for the general public after school hours. There is no access to APS services or printers.

Staff and Students may connect a personal device to the APS Public WiFi network. Please ask a staff member or your teacher for the password.

This is caused by our anti-malware software, MalwareBytes, cleaning out an unwanted extension or search bar function when it scans your computer. Then, Google Chrome Sync, the service that allows your Chrome experience to be consistent across different devices, put the recently removed malware back. MalwareBytes then finds it again and removes it, repeating the cycle. Here's how to correct it: MalwareBytes Support - Chrome