ZEST COURIERS GHANA LTD. is a limited liability company registered under the laws of the Republic of Ghana. Zest Couriers GH was set up essentially to pick up, transport and deliver food, groceries, documents, goods, parcels and packages from one point to all other parts of the Country and across the sub-region upon the request of our cherished clients.
In fidelity to the imperatives of the Data Protection Act, 2012 (Act 843) of the Republic of Ghana, ZEST COURIERS GH hereby adopts this Privacy Policy to govern its operations. ZEST COURIERS GH formulates this Privacy Policy for the purpose of building trust and ensuring absolute compliance with the dictates of the law, wherein it will ensure transparency in how it handles the personal data of its clients.
This Privacy policy applies to Zest Rider, our courier services, clientele engagements or interactions, website usages, business engagements and personal data collected from clients and riders in the course of the company’s operations.
ZEST COURIERS GH collects personal details including but not limited to official names, designation or portfolio, occupation, contact information (including mobile phone numbers), delivery (physical) addresses, email addresses, parcel details (including package descriptions), information relating to payments made, and rider location data described below.
Any data collected by ZEST COURIERS GH shall be used exclusively to facilitate delivery of goods, parcels and packages to their precise destinations, provide support, improve service delivery (as feedback) while also ensuring compliance with the required legal framework.
Zest Couriers Ghana uses location information to operate, improve, secure, and provide its delivery, mobility, marketplace, and related services. Depending on how you use the Platform, location information may be necessary to connect customers, vendors, businesses, and riders and to ensure that orders, deliveries, and trips are accurately coordinated.
When you use a feature that requires location access, Zest may request permission to access your device’s location. You can manage location permissions through your device settings. However, disabling location access may prevent or limit certain services that depend on accurate location information.
We may obtain location information through GPS, Wi-Fi networks, mobile network information, IP address, device sensors, mapping technologies, and other technically available location methods.
We may collect and use customer location information to:
identify or confirm the requested delivery location;
show vendors, stores, restaurants, and services available in the customer’s area;
calculate delivery distances, estimated arrival times, and applicable delivery charges;
match customers with available riders;
provide live delivery or trip tracking where applicable;
help riders navigate to pickup and delivery locations;
support accurate drop-off and proof-of-delivery processes;
investigate delivery disputes, fraud, misuse, or service-related incidents; and
improve the availability and efficiency of Zest services.
Customers may also be able to manually enter or adjust their delivery address and provide landmarks, directions, or other delivery instructions.
Zest may collect and use the location of vendors, restaurants, stores, businesses, and other service providers to:
establish and verify the location of the business;
display the business to customers within the appropriate service area;
determine the distance between vendors and customers;
calculate applicable delivery charges and estimated delivery times;
help riders locate the correct pickup point;
support order assignment and pickup;
determine whether a vendor is within an active Zest service area;
support multi-vendor and multi-stop delivery coordination; and
maintain accurate operational records.
Vendors may be required to provide or confirm their business location during registration or onboarding. Where appropriate, Zest may use device-based location services or mapping technologies to assist with this process.
Location information is an important part of Zest’s rider services because riders need to be matched with customers, vendors, orders, and trips based on their actual location.
When a rider is actively using the Zest Rider Platform, particularly while online or completing an active delivery or trip, Zest may collect location information to:
identify the rider’s service area and availability;
match riders with suitable orders or trips;
provide navigation and route guidance;
calculate estimated arrival times;
provide relevant delivery or trip status information;
support multi-stop and multi-pickup deliveries;
calculate or verify distance and time-related information where applicable;
assist customers, vendors, and riders through support services;
investigate disputes, safety incidents, fraud, or other operational issues; and
improve rider allocation, route planning, and service efficiency.
Zest Rider collects precise location data to enable live delivery tracking and order dispatch even when the app is closed or not in use, while the rider is online or completing an active delivery. Continuous rider tracking stops when the rider is offline and has no active delivery.
Where continuous location information is necessary for an active service, location collection may continue while the rider is online or completing an active delivery or trip.
When a rider is offline and is not using an active Zest service, Zest will not ordinarily use continuous location tracking for delivery matching purposes.
Location information may be used for:
Service Delivery: Providing the services requested through the Platform.
Matching & Routing: Connecting customers, vendors, and riders and determining appropriate routes.
Pricing & Estimates: Calculating applicable delivery charges, estimated arrival times, and distance-based information.
Tracking: Providing relevant order, delivery, or trip progress information.
Safety & Security: Detecting suspicious activity, investigating disputes, preventing fraud, and supporting safety investigations.
Platform Improvement: Understanding service coverage, delivery patterns, operational performance, and areas where the Platform can be improved.
Customer and Operational Support: Helping Zest resolve delivery, pickup, navigation, and location-related issues.
Zest may share relevant location information with other users or service providers where reasonably necessary to provide the requested service.
For example:
a rider may receive the customer’s delivery location and relevant delivery instructions;
a customer may receive relevant information about the rider’s location or estimated arrival during an active delivery or trip;
a rider may receive a vendor’s pickup location;
Zest support or authorized personnel may access location information when investigating an order, delivery, dispute, safety incident, or technical issue.
We do not intend to make a user’s precise location publicly available. Location information is shared according to the requirements of the relevant service and applicable privacy and data-protection requirements.
Zest may retain location information for as long as reasonably necessary for the purposes for which it was collected, including:
completing and documenting deliveries or trips;
maintaining transaction and operational records;
resolving customer, vendor, or rider disputes;
investigating fraud, abuse, or security incidents;
complying with legal or regulatory obligations; and
improving and maintaining the Platform.
Different types of location information may be retained for different periods depending on its purpose and applicable legal requirements.
Where location information is no longer required for a legitimate business, legal, security, or operational purpose, Zest will take appropriate steps to delete, anonymize, or otherwise dispose of it in accordance with its data-retention practices.
Zest takes reasonable technical and organizational measures to protect location information against unauthorized access, disclosure, alteration, loss, or misuse.
Access to location information may be restricted to authorized personnel, systems, and service providers who require such information for legitimate business, operational, security, or service-delivery purposes.
However, users acknowledge that no electronic transmission or storage system can be guaranteed to be completely secure.
Users can manage location permissions through their device or operating-system settings.
Depending on the device and operating system, users may be able to choose whether location access is permitted:
only while using the application;
continuously or in the background, where supported and necessary for an applicable service; or
not at all.
If location access is disabled, certain Zest services may not function correctly or may become unavailable, particularly services involving rider matching, navigation, live tracking, delivery, pickup, or location-based vendor discovery.
Subject to applicable law, users may have rights concerning their personal information, including rights to:
request information about how their personal data is used;
request access to certain personal information held by Zest;
request correction of inaccurate information;
request deletion of personal information where legally applicable;
object to or restrict certain processing where applicable; and
withdraw consent where processing is based on consent.
Some information may nevertheless need to be retained where required for legitimate business purposes, contractual obligations, dispute resolution, security, fraud prevention, or legal and regulatory requirements.
Requests concerning personal data should be submitted through the official privacy or support contact provided in Zest’s Privacy Policy.
As Zest develops new services, including delivery, mobility, grocery, parcel, and other Platform features, the types of location information required may change.
Where material changes are made to how location information is collected or used, Zest will update its Privacy Policy and, where required, provide appropriate notice or obtain the necessary permissions.
Our Services are not intended for children for children under eighteen years. We do not willinghly collect personal information from children. If you believe a child has provided us with a personal information you may please contact us immediately through info@zestcouriersghana.com
By this Policy, the client acknowledges that by subscribing to the services of, or by contracting ZEST COURIERS GH, the CLIENT gives consent to ZEST COURIERS GH for the collection and use of the CLIENT’s data and further undertakes to willingly provide ZEST COURIERS GH with all relevant information required and shall not unreasonably withhold any information necessary for the rendering of the service from ZEST COURIERS GH.
All Confidential Information disclosed to or acquired by ZEST COURIERS GH remains the exclusive property of the client, and nothing in this Privacy Policy shall be construed as granting any license or right of ownership to ZEST COURIERS GH. Data is retained only as necessary for operations and legal purposes. The CLIENT is at liberty to access, make corrections to inaccurate data or order a deletion of data provided to ZEST COURIERS GH as and when the CLIENT deems necessary and expedient to do so.
ZEST COURIERS GH acknowledges that in the course of its services, it shall have access to and acquire confidential and proprietary information belonging to the CLIENT. ZEST COURIERS GH wishes to state therefore, that it shall remain committed to ensuring that all confidential information obtained by it during its operations shall remain protected, even after delivery of the good, parcel or package.
ZEST COURIERS GH undertakes that it shall maintain confidentiality and not disclose any Confidential Information to any person or entity except for location sharing described above to provide the requested services, with the prior written consent of the client, or as required by law; and shall not use any Confidential Information for personal gain or for the benefit of any third party. ZEST COURIERS GH shall also not, directly or indirectly, divulge or make use of any Confidential Information for any purpose detrimental to the CLIENT; and shall continue to observe these confidentiality obligations, even after discharging its contract with the CLIENT, except as otherwise provided by law.
“Confidential Information” means all information (whether oral, written, electronic, or otherwise) relating to the CLIENTS or any of their subsidiaries, affiliates, customers, suppliers, employees, contractors, or business partners, including but not limited to:
customer lists and pricing policies;
trade secrets and business plans;
strategies, research, and development information;
financial statements and data;
contractual relationships and negotiations;
technical know-how, formulas or inventions; and
any other information which, by its nature or content, ought reasonably to be regarded as confidential.
If ZEST COURIERS GH is compelled by law, Court Order, or regulatory authority to disclose any Confidential Information, ZEST COURIERS GH shall promptly notify the CLIENT in writing (unless legally prohibited) and shall co- operate with the CLIENT to seek an appropriate protective order or other remedy.
ZEST COURIERS GH acknowledges that a breach of this Privacy Policy may cause irreparable harm to the CLIENT for which monetary damages may be inadequate. Accordingly, the CLIENT shall be entitled to seek injunctive relief, specific performance, or any other equitable remedy, in addition to any other remedies available at law or equity.
However, ZEST COURIERS GH shall take the necessary steps to implement appropriate safeguards to protect CLIENT’s data.
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Ghana, and the Parties agree that any dispute arising under or in connection with this Privacy Policy shall be subject to or submitted to the exclusive jurisdiction of the courts of Ghana.
For better and further clarification or enquiry on this Privacy Policy, contact ZEST COURIERS GHANA LIMITED through the following modes:
Wedsite: www.zestcouriersghana.com
Telephone/Mobile No: +233592349895/+233206746423
Email: info@zestcouriersghana.com